Zendesk AI
Zendesk · company page · site · pricing page
Self-description (latest meta description): “Explore Zendesk pricing — from core support to AI agents, Copilot, and full CX suites — and choose the plan that fits your business.”
Current plans (latest pricing snapshot)
Snapshot #321 captured 2026-09-06 via live. Raw price language is preserved; the normalized column is filled only when the arithmetic is defensible.
| Plan (as printed) | Raw price language | Amount | Unit | Billing | Normalized USD/mo | Note | Included usage (raw) | Confidence | Review |
|---|---|---|---|---|---|---|---|---|---|
| Support Team named:support-team | $19 agent/month paid yearly Buy now | 19 USD | flat | monthly | $19 | as printed: USD per month, but the card title is not a standard tier name; excluded from price statistics until manually verified | — | conf 0.50 | unreviewed |
| Suite Team named:suite-team | $55 agent/month paid yearly Buy now | 55 USD | flat | monthly | $55 | as printed: USD per month, but the card title is not a standard tier name; excluded from price statistics until manually verified | — | conf 0.50 | unreviewed |
| Suite Professional named:suite-professional | $115 agent/month paid yearly Buy now | 115 USD | flat | monthly | $115 | as printed: USD per month, but the card title is not a standard tier name; excluded from price statistics until manually verified | — | conf 0.50 | unreviewed |
| Copilot named:copilot | $50 agent/month paid yearly Learn more | 50 USD | flat | monthly | $50 | as printed: USD per month, but the card title is not a standard tier name; excluded from price statistics until manually verified | — | conf 0.50 | unreviewed |
| Workforce Engagement Bundle named:workforce-engagement-bundle | $50 agent/month paid yearly Learn more | 50 USD | flat | monthly | $50 | as printed: USD per month, but the card title is not a standard tier name; excluded from price statistics until manually verified | — | conf 0.50 | unreviewed |
| agent/month paid yearly named:agent-month-paid-yearly | $83 agent/month paid yearly Learn more | 83 USD | flat | monthly | $83 | as printed: USD per month, but the card title is not a standard tier name; excluded from price statistics until manually verified | — | conf 0.50 | unreviewed |
Price history
Normalized monthly USD per plan across pricing snapshots (only plans that could be normalized). Gaps are unobserved quarters, not zero prices.
| Event | Plan | Occurred between | Old | New | Confidence |
|---|---|---|---|---|---|
| Plan Added | free | 2022-03-01 → 2022-04-01 | — | custom | conf 0.70 |
| Plan Added | named:1-000-included | 2023-04-03 → 2023-05-05 | — | $50/pack of additional 2,500 MAUs) Notifications per month A No | conf 0.50 |
| Plan Removed | named:1-000-included | 2023-06-01 → 2023-07-14 | $50/pack of additional 2,500 MAUs) Notifications per month A No | — | conf 0.50 |
| Plan Removed | enterprise | 2023-06-01 → 2023-07-14 | Subscription Term (per agent per month) $49 $79 $99 $150 Monthly Subscription Term (per agent per month) $59 $99 $125 $199 Email Emai | — | conf 0.45 |
| Plan Removed | named:foundational-support-only | 2023-06-01 → 2023-07-14 | $19 Starting at $19 /month | — | conf 0.50 |
| Price Increase | named:suite-growth | 2023-06-01 → 2023-07-14 | $79 per agent/month billed annually Buy now | $89 per agent/month $5,340 /year | conf 0.50 |
| Price Decrease | named:suite-enterprise | 2023-06-01 → 2023-07-14 | $150 per agent/month billed annually Buy now | $115 per agent/month $6,900 /year | conf 0.50 |
| Plan Removed | named:additional-enterprise-ready-plans-from | 2023-06-01 → 2023-07-14 | $215 per agent/month billed annually Talk to sales | — | conf 0.50 |
| Plan Added | named:basic-plans | 2023-06-01 → 2023-07-14 | — | $19 / month Subscription term | conf 0.50 |
| Plan Added | named:advanced-ai | 2023-06-01 → 2023-07-14 | — | $50 per agent/month Enterprise-grade AI instantly understands c | conf 0.50 |
| Plan Added | named:monthly-active-users-per-month | 2023-06-01 → 2023-07-14 | — | 1,000 included ($50/pack of additional 2,500 MAUs) 1,000 included ($50/pack of | conf 0.50 |
| Price Increase | named:suite-team | 2023-06-01 → 2023-07-14 | $49 per agent/month billed annually Buy now | $55 per agent/month $3,300 /year | conf 0.50 |
| Price Increase | named:suite-professional | 2023-06-01 → 2023-07-14 | $99 per agent/month billed annually Buy now | $115 per agent/month $6,900 /year | conf 0.50 |
| Plan Added | named:advanced-data-privacy-and-protection | 2023-10-01 → 2023-11-01 | — | $50 per agent/month Support your compliance and security policy | conf 0.50 |
| Plan Added | named:zendesk-workforce-management | 2024-04-01 → 2024-05-01 | — | $25 per agent/month For organizations managing teams in Zendesk | conf 0.50 |
| Plan Added | named:zendesk-quality-assurance-formerly-klaus | 2024-04-01 → 2024-05-01 | — | $25 per agent/month Automatically analyze 100% of conversations | conf 0.50 |
| Price Increase | named:zendesk-quality-assurance-formerly-klaus | 2024-06-01 → 2024-07-01 | $25 per agent/month Automatically analyze 100% of conversations | $35 per agent/month Automatically analyze 100% of conversations | conf 0.50 |
| Plan Removed | named:basic-plans | 2024-07-01 → 2024-08-01 | $19 / month Subscription term | — | conf 0.50 |
| Plan Added | named:zendesk-suite-plans | 2024-07-01 → 2024-08-01 | — | $19 / month Suite Team | conf 0.50 |
| Plan Removed | named:zendesk-quality-assurance-formerly-klaus | 2024-09-03 → 2024-10-01 | $35 per agent/month billed annually Automatically analyze 100% | — | conf 0.50 |
| Plan Added | named:zendesk-quality-assurance | 2024-09-03 → 2024-10-01 | — | $35 per agent/month billed annually Automatically analyze 100% | conf 0.50 |
| Plan Added | named:zendesk-workforce-engagement-bundle | 2024-09-03 → 2024-10-01 | — | $50 per agent/month billed annually Enjoy the power of Zendesk | conf 0.50 |
| Plan Added | named:plan-type | 2024-09-03 → 2024-10-01 | — | $115 $169 Monthly Subscription Term (per agent per month) | conf 0.50 |
| Plan Removed | named:starting-from | 2024-10-01 → 2024-11-13 | $19 per agent/month (billed annually). TRIAL | — | conf 0.50 |
| Plan Removed | free | 2024-10-01 → 2024-11-13 | custom | — | conf 0.70 |
| Plan Removed | named:monthly-active-users-per-month | 2024-10-01 → 2024-11-13 | 1,000 included ($50/pack of additional 2,500 MAUs) 1,000 included ($50/pack of | — | conf 0.50 |
| Plan Removed | pro | 2024-11-13 → 2024-12-03 | custom | — | conf 0.70 |
| Plan Removed | starter | 2024-11-13 → 2024-12-03 | Custom | — | conf 0.70 |
| Plan Added | named:starting-from | 2024-11-13 → 2024-12-03 | — | $19 per agent/month (billed annually). TRIAL | conf 0.50 |
| Plan Added | free | 2024-11-13 → 2024-12-03 | — | custom | conf 0.70 |
| Plan Added | named:monthly-active-users-per-month | 2024-11-13 → 2024-12-03 | — | 1,000 included ($50/pack of additional 2,500 MAUs) 1,000 included ($50/pack of | conf 0.50 |
| Plan Removed | named:zendesk-suite-plans | 2025-01-02 → 2025-02-01 | $19 / month Suite Team | — | conf 0.50 |
| Plan Removed | named:plan-type | 2025-01-02 → 2025-02-01 | $115 $169 Monthly Subscription Term (per agent per month) | — | conf 0.50 |
| Plan Added | named:customer-service-suite-plans | 2025-01-02 → 2025-02-01 | — | $19 / month Suite Team | conf 0.50 |
| Plan Removed | named:advanced-ai | 2025-03-02 → 2025-04-01 | $50 per agent/month billed annually Advanced AI that instantly | — | conf 0.50 |
| Plan Added | named:copilot | 2025-03-02 → 2025-04-01 | — | $50 per agent/month billed annually Copilot that instantly unde | conf 0.50 |
| Plan Added | named:new-add-on | 2025-05-05 → 2025-06-03 | — | $50 per agent/month billed annually Power the world’s most comp | conf 0.50 |
| Plan Removed | named:monthly-active-users-per-month | 2025-08-03 → 2025-09-01 | 1,000 included ($50/pack of additional 2,500 MAUs) 1,000 included ($50/pack of | — | conf 0.50 |
| Plan Removed | named:advanced-data-privacy-and-protection | 2025-08-03 → 2025-09-01 | $50 per agent/month billed annually Support your compliance and | — | conf 0.50 |
| Plan Removed | named:zendesk-workforce-management | 2025-08-03 → 2025-09-01 | $25 per agent/month billed annually For organizations managing | — | conf 0.50 |
| Plan Removed | named:suite-team | 2025-08-03 → 2025-09-01 | $55 per agent/month billed annually Free trial | — | conf 0.50 |
| Plan Removed | named:suite-professional | 2025-08-03 → 2025-09-01 | $115 per agent/month billed annually Free trial | — | conf 0.50 |
| Plan Removed | named:copilot | 2025-08-03 → 2025-09-01 | $50 per agent/month billed annually Copilot that instantly unde | — | conf 0.50 |
| Plan Removed | named:zendesk-quality-assurance | 2025-08-03 → 2025-09-01 | $35 per agent/month billed annually Automatically analyze 100% | — | conf 0.50 |
| Plan Removed | named:customer-service-suite-plans | 2025-08-03 → 2025-09-01 | $19 / month Suite Team | — | conf 0.50 |
| Plan Removed | named:zendesk-workforce-engagement-bundle | 2025-08-03 → 2025-09-01 | $50 per agent/month billed annually Enjoy the power of Zendesk | — | conf 0.50 |
| Plan Removed | named:new-add-on | 2025-08-03 → 2025-09-01 | $50 per agent/month billed annually Power the world’s most comp | — | conf 0.50 |
| Plan Removed | named:suite-growth | 2025-08-03 → 2025-09-01 | $89 per agent/month billed annually Free trial | — | conf 0.50 |
| Plan Removed | named:suite-enterprise | 2025-08-03 → 2025-09-01 | $115 per agent/month billed annually Talk to Sales | — | conf 0.50 |
| Plan Removed | named:starting-from | 2025-08-03 → 2025-09-01 | $19 per agent/month (billed annually). TRIAL | — | conf 0.50 |
| Plan Added | pro | 2026-01-12 → 2026-02-01 | — | $155 per agent/month billed annually Get unlimited Copilot access with your Suite Professional | conf 0.80 |
| Plan Added | enterprise | 2026-01-12 → 2026-02-01 | — | $209 per agent/month billed annually Scale up with unlimited Copilot access for your Suite Ent | conf 0.65 |
| Plan Added | named:support-team | 2026-04-23 → 2026-05-09 | — | $19 per agent/month billed annually Buy now | conf 0.50 |
| Plan Added | named:ai-included | 2026-04-23 → 2026-05-09 | — | $55 per agent/month billed annually Buy now | conf 0.50 |
| Plan Removed | free | 2026-05-09 → 2026-06-02 | custom | — | conf 0.70 |
| Plan Removed | enterprise | 2026-05-09 → 2026-06-02 | $209 per agent/month billed annually Scale up with unlimited Copilot access for your Suite Ent | — | conf 0.65 |
| Plan Added | named:suite-team | 2026-05-09 → 2026-06-02 | — | $55 agent/month paid yearly Buy now | conf 0.50 |
| Plan Added | named:suite-professional | 2026-05-09 → 2026-06-02 | — | $115 agent/month paid yearly Buy now | conf 0.50 |
| Plan Added | named:copilot | 2026-05-09 → 2026-06-02 | — | $50 agent/month paid yearly Learn more | conf 0.50 |
| Plan Added | named:workforce-engagement-bundle | 2026-05-09 → 2026-06-02 | — | $50 agent/month paid yearly Learn more | conf 0.50 |
| Plan Added | named:agent-month-paid-yearly | 2026-05-09 → 2026-06-02 | — | $50 agent/month paid yearly Learn more | conf 0.50 |
| Plan Removed | named:ai-included | 2026-05-09 → 2026-06-02 | $55 per agent/month billed annually Buy now | — | conf 0.50 |
| Plan Removed | pro | 2026-05-09 → 2026-06-02 | $155 per agent/month billed annually Get unlimited Copilot access with your Suite Professional | — | conf 0.80 |
| Price Increase | named:agent-month-paid-yearly | 2026-06-02 → 2026-07-01 | $50 agent/month paid yearly Learn more | $83 agent/month paid yearly Learn more | conf 0.50 |
Feature claims over time
Presence of each lexicon feature on the pricing page at each snapshot (1 = pattern matched). Flicker (present → absent → present) usually signals page A/B variants or extraction noise and is flagged in events.
| feature | 2022-01 | 2022-02 | 2022-03 | 2022-04 | 2022-05 | 2022-06 | 2022-07 | 2022-08 | 2022-09 | 2022-10 | 2022-11 | 2022-12 | 2023-01 | 2023-02 | 2023-03 | 2023-04 | 2023-05 | 2023-06 | 2023-07 | 2023-08 | 2023-09 | 2023-10 | 2023-11 | 2023-12 | 2024-01 | 2024-02 | 2024-03 | 2024-04 | 2024-05 | 2024-06 | 2024-07 | 2024-08 | 2024-09 | 2024-10 | 2024-11 | 2024-12 | 2025-01 | 2025-02 | 2025-03 | 2025-04 | 2025-05 | 2025-06 | 2025-07 | 2025-08 | 2025-09 | 2025-10 | 2025-11 | 2025-12 | 2026-01 | 2026-02 | 2026-03 | 2026-04 | 2026-05 | 2026-06 | 2026-07 | 2026-08 | 2026-09 | 2026-09 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AI agents | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ||||||||||
| API access | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | |||||
| Audit logs | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | |||||||||||||
| Browser / computer control | ● | ● | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Compliance certifications | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | |||||||||||||
| Credit-based usage | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | |
| Custom / fine-tuned models | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ||||||||||||||||||||||||||||||||||||||||
| Dedicated support / SLA | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | |||||
| Deep research | ● | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Image input / vision | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Knowledge retrieval (RAG) | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● |
| Mobile app | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | |||||||
| No-training / zero data retention | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Persistent memory | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Projects / shared workspaces | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ||||||||||||||
| SSO / SAML | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | |||||||||||||||
| Third-party integrations | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● |
| Unlimited usage claims | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ||||||||
| Voice interaction | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● |
| Workflow automation | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● |
| Feature | Change | Between | Flicker? | Confidence | Evidence at first detection |
|---|---|---|---|---|---|
| AI agents | added | 2022-10-01 → 2022-11-01 | conf 0.50 | uate their experience once the ticket has been resolved. — Custom agent statuses If your workflow requires more statuses than the | |
| Browser / computer control | added | 2023-04-03 → 2023-05-05 | conf 0.50 | as bot frameworks and helpdesk systems, similarly to how an operator patches phone calls via a switchboard. An unlimited number | |
| Browser / computer control | removed | 2023-06-01 → 2023-07-14 | conf 0.50 | — | |
| Custom / fine-tuned models | removed | 2023-06-01 → 2023-07-14 | conf 0.50 | — | |
| Deep research | added | 2024-07-01 → 2024-08-01 | flicker | conf 0.50 | $55/month Skip to main content Future of AI-powered CX New research report to help you prepare for the AI era of how to do business Do |
| Deep research | removed | 2024-08-01 → 2024-09-03 | flicker | conf 0.50 | — |
| SSO / SAML | removed | 2024-10-01 → 2024-11-13 | flicker | conf 0.50 | — |
| Credit-based usage | removed | 2024-10-01 → 2024-11-13 | flicker | conf 0.50 | — |
| SSO / SAML | added | 2024-11-13 → 2024-12-03 | flicker | conf 0.50 | ecurity and compliance User authentication options: Native, SSO, and 2FA Secure access options: IP restrictions, password c |
| Credit-based usage | added | 2024-11-13 → 2024-12-03 | flicker | conf 0.50 | yption at rest and in motion Host mapping Disaster recovery Credit card redaction Data center location HIPAA enabled Access lo |
| SSO / SAML | removed | 2025-08-03 → 2025-09-01 | conf 0.50 | — | |
| Audit logs | removed | 2025-08-03 → 2025-09-01 | conf 0.50 | — | |
| Compliance certifications | removed | 2025-08-03 → 2025-09-01 | conf 0.50 | — | |
| Projects / shared workspaces | removed | 2025-08-03 → 2025-09-01 | conf 0.50 | — | |
| Unlimited usage claims | removed | 2025-08-03 → 2025-09-01 | conf 0.50 | — | |
| Mobile app | removed | 2025-08-03 → 2025-09-01 | conf 0.50 | — | |
| Unlimited usage claims | added | 2026-01-12 → 2026-02-01 | conf 0.50 | pilot Professional $155 per agent/month billed annually Get unlimited Copilot access with your Suite Professional plan, and drive | |
| Mobile app | added | 2026-03-10 → 2026-04-23 | conf 0.50 | Messaging and live chat Engage customers on your website or mobile app Ticketing Track, organize, and resolve all your tickets in | |
| Audit logs | added | 2026-04-23 → 2026-05-09 | flicker | conf 0.50 | r Approval workflows Sandbox environment Custom agent roles Audit logs Business rules analysis Visual data alerts Dynamic, context |
| Compliance certifications | added | 2026-04-23 → 2026-05-09 | flicker | conf 0.50 | ess hours Ticket side conversations 100 comment-only agents HIPAA compliance Data location options Version management Suite E |
| Audit logs | removed | 2026-05-09 → 2026-06-02 | flicker | conf 0.50 | — |
| Compliance certifications | removed | 2026-05-09 → 2026-06-02 | flicker | conf 0.50 | — |
| API access | removed | 2026-05-09 → 2026-06-02 | conf 0.50 | — | |
| Unlimited usage claims | removed | 2026-05-09 → 2026-06-02 | conf 0.50 | — | |
| Dedicated support / SLA | removed | 2026-05-09 → 2026-06-02 | conf 0.50 | — | |
| Unlimited usage claims | added | 2026-08-01 → 2026-09-06 | conf 0.50 | ice . Submit Copilot Unlock the full power of Copilot, with unlimited access to proactive AI assistant designed to empower your a |
Model providers named on the page
Only providers/models literally named on this product's own pages are recorded; absence is not evidence of independence.
| Snapshot | Provider | Model named | Evidence (quoted) | Confidence | Review |
|---|---|---|---|---|---|
| 2022-11-01 | OpenAI | Whisper | chatting with you. Messaging only Messaging only Messaging only Messaging only Whisper mode Allow multiple agents to collaborate silently on internal notes, to help | conf 0.75 | unreviewed |
| 2022-11-01 | Amazon Bedrock | AWS | nector lets users stream near real-time data changes (events) from Zendesk into AWS through Amazon EventBridge. Common use cases include enhancing customer informa | conf 0.55 | unreviewed |
| 2022-12-01 | OpenAI | Whisper | chatting with you. Messaging only Messaging only Messaging only Messaging only Whisper mode Allow multiple agents to collaborate silently on internal notes, to help | conf 0.75 | unreviewed |
| 2022-12-01 | Amazon Bedrock | AWS | nector lets users stream near real-time data changes (events) from Zendesk into AWS through Amazon EventBridge. Common use cases include enhancing customer informa | conf 0.55 | unreviewed |
| 2023-02-01 | OpenAI | Whisper | chatting with you. Messaging only Messaging only Messaging only Messaging only Whisper mode Allow multiple agents to collaborate silently on internal notes, to help | conf 0.75 | unreviewed |
| 2023-02-01 | Amazon Bedrock | AWS | nector lets users stream near real-time data changes (events) from Zendesk into AWS through Amazon EventBridge. Common use cases include enhancing customer informa | conf 0.55 | unreviewed |
| 2023-03-01 | OpenAI | Whisper | chatting with you. Messaging only Messaging only Messaging only Messaging only Whisper mode Allow multiple agents to collaborate silently on internal notes, to help | conf 0.75 | unreviewed |
| 2023-03-01 | Amazon Bedrock | AWS | nector lets users stream near real-time data changes (events) from Zendesk into AWS through Amazon EventBridge. Common use cases include enhancing customer informa | conf 0.55 | unreviewed |
| 2023-05-05 | OpenAI | Whisper | chatting with you. Messaging only Messaging only Messaging only Messaging only Whisper mode Allow multiple agents to collaborate silently on internal notes, to help | conf 0.75 | unreviewed |
| 2023-05-05 | Amazon Bedrock | AWS | nector lets users stream near real-time data changes (events) from Zendesk into AWS through Amazon EventBridge. Common use cases include enhancing customer informa | conf 0.55 | unreviewed |
| 2023-06-01 | OpenAI | Whisper | chatting with you. Messaging only Messaging only Messaging only Messaging only Whisper mode Allow multiple agents to collaborate silently on internal notes, to help | conf 0.75 | unreviewed |
| 2023-06-01 | Amazon Bedrock | AWS | nector lets users stream near real-time data changes (events) from Zendesk into AWS through Amazon EventBridge. Common use cases include enhancing customer informa | conf 0.55 | unreviewed |
| 2023-08-01 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Live chat only | conf 0.75 | unreviewed |
| 2023-08-01 | Amazon Bedrock | AWS | tention period 90 days 90 days 1 year 1 year External profiles Devices data log AWS Events Connector Additional data storage Add-on Add-on Add-on Custom apps and i | conf 0.55 | unreviewed |
| 2023-09-01 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Live chat only | conf 0.75 | unreviewed |
| 2023-09-01 | Amazon Bedrock | AWS | tention period 90 days 90 days 1 year 1 year External profiles Devices data log AWS Events Connector Additional data storage Add-on Add-on Add-on Custom apps and i | conf 0.55 | unreviewed |
| 2023-11-01 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Widget unbrandi | conf 0.75 | unreviewed |
| 2023-11-01 | Amazon Bedrock | AWS | tention period 90 days 90 days 1 year 1 year External profiles Devices data log AWS Events Connector Additional data storage Add-on Add-on Add-on Custom apps and i | conf 0.55 | unreviewed |
| 2023-12-01 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Widget unbrandi | conf 0.75 | unreviewed |
| 2023-12-01 | Amazon Bedrock | AWS | tention period 90 days 90 days 1 year 1 year External profiles Devices data log AWS Events Connector Additional data storage Add-on Add-on Add-on Custom apps and i | conf 0.55 | unreviewed |
| 2024-02-01 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Widget unbrandi | conf 0.75 | unreviewed |
| 2024-02-01 | Amazon Bedrock | AWS | tention period 90 days 90 days 1 year 1 year External profiles Devices data log AWS Events Connector Additional data storage Add-on Add-on Add-on Custom apps and i | conf 0.55 | unreviewed |
| 2024-03-01 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Widget unbrandi | conf 0.75 | unreviewed |
| 2024-03-01 | Amazon Bedrock | AWS | tention period 90 days 90 days 1 year 1 year External profiles Devices data log AWS Events Connector Additional data storage Add-on Add-on Add-on Custom apps and i | conf 0.55 | unreviewed |
| 2024-05-01 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Widget unbrandi | conf 0.75 | unreviewed |
| 2024-05-01 | Amazon Bedrock | AWS | tention period 90 days 90 days 1 year 1 year External profiles Devices data log AWS Events Connector Additional data storage Add-on Add-on Add-on Custom apps and i | conf 0.55 | unreviewed |
| 2024-06-01 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Widget unbrandi | conf 0.75 | unreviewed |
| 2024-06-01 | Amazon Bedrock | AWS | unlock the power of AI for CX during our dynamic panel discussion with IDC and AWS Register now Sign in Product support Company Contact us About us Newsroom Event | conf 0.55 | unreviewed |
| 2024-08-01 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Widget unbrandi | conf 0.75 | unreviewed |
| 2024-09-03 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Widget unbrandi | conf 0.75 | unreviewed |
| 2024-11-13 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Widget unbrandi | conf 0.75 | unreviewed |
| 2024-12-03 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Widget unbrandi | conf 0.75 | unreviewed |
| 2025-02-01 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Widget unbrandi | conf 0.75 | unreviewed |
| 2025-03-02 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Widget unbrandi | conf 0.75 | unreviewed |
| 2025-05-05 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Widget unbrandi | conf 0.75 | unreviewed |
| 2025-06-03 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Widget unbrandi | conf 0.75 | unreviewed |
| 2025-06-03 | Amazon Bedrock | AWS | ontact Center add-on uses Amazon Connect for some functionality with additional AWS costs. Contact Sales for more information. Talk to Sales Talk to Sales Startu | conf 0.55 | unreviewed |
| 2025-08-03 | OpenAI | Whisper | ments Unlimited Unlimited Rich message types Conversation history Re-engagement Whisper mode Warm transfer Send proactive messages Skills-based routing Widget unbrandi | conf 0.75 | unreviewed |
| 2025-08-03 | Amazon Bedrock | AWS | ontact Center add-on uses Amazon Connect for some functionality with additional AWS costs. Contact Sales for more information. Talk to Sales Talk to Sales Startu | conf 0.55 | unreviewed |
| 2026-09-01 | Amazon Bedrock | AWS | mbines the ease and flexibility of Zendesk with the resilient infrastructure of AWS. Built on the Zendesk Resolution Platform, it empowers businesses to streamline | conf 0.55 | unreviewed |
Positioning over time
Lexicon counts on the pricing page: enterprise-governance terms per 1,000 words and vertical specificity (share of industry terms captured by the single most-mentioned vertical).
Snapshots and provenance
Every observation above descends from one of these immutable captures.
| # | Captured | Method | Source | Archive / final URL | HTTP | Text chars | Collector | SHA-256 | Notes |
|---|---|---|---|---|---|---|---|---|---|
| 757 | 2022-01-01 15:39 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20220101153941id_/https://www.ze… | 200 | 51711 | wayback-1.0 | 3dbf3dd7515f | |
| 3134 | 2022-02-01 02:52 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20220201025247id_/https://www.ze… | 200 | 51595 | wayback-1.0 | acf958ab71b5 | |
| 3137 | 2022-03-01 22:34 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20220301223422id_/https://www.ze… | 200 | 51753 | wayback-1.0 | d22c3457089c | |
| 760 | 2022-04-01 00:09 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20220401000904id_/https://www.ze… | 200 | 51666 | wayback-1.0 | 9f5a88a9de86 | |
| 3140 | 2022-05-01 17:11 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20220501171155id_/https://www.ze… | 200 | 51868 | wayback-1.0 | 658b2f7668a9 | |
| 3142 | 2022-06-01 08:58 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20220601085803id_/https://www.ze… | 200 | 47060 | wayback-1.0 | b2509e4b3e3b | |
| 762 | 2022-07-01 01:47 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20220701014710id_/https://www.ze… | 200 | 52844 | wayback-1.0 | e8eb8d9e175a | |
| 3144 | 2022-08-01 23:19 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20220801231936id_/https://www.ze… | 200 | 52844 | wayback-1.0 | e8eb8d9e175a | |
| 3146 | 2022-09-01 00:10 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20220901001002id_/https://www.ze… | 200 | 53099 | wayback-1.0 | 34fca33e646c | |
| 764 | 2022-10-01 06:39 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20221001063941id_/https://www.ze… | 200 | 53868 | wayback-1.0 | 77e94aae7f88 | |
| 3147 | 2022-11-01 02:53 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20221101025311id_/https://www.ze… | 200 | 55702 | wayback-1.0 | ce230ddb7064 | |
| 3148 | 2022-12-01 14:42 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20221201144228id_/https://www.ze… | 200 | 55719 | wayback-1.0 | d4d31fa24ff4 | |
| 765 | 2023-01-01 06:45 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20230101064501id_/https://www.ze… | 200 | 55680 | wayback-1.0 | e3cc4adafec4 | |
| 3149 | 2023-02-01 18:14 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20230201181453id_/https://www.ze… | 200 | 55683 | wayback-1.0 | b430d701b1fe | |
| 3150 | 2023-03-01 06:36 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20230301063656id_/https://www.ze… | 200 | 55683 | wayback-1.0 | b430d701b1fe | identical_digest_to_previous_capture |
| 766 | 2023-04-03 17:54 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20230403175411id_/https://www.ze… | 200 | 55759 | wayback-1.0 | 6ff1f4231c5c | |
| 3151 | 2023-05-05 05:23 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20230505052335id_/https://www.ze… | 200 | 59232 | wayback-1.0 | cbb5acbf4a64 | |
| 3152 | 2023-06-01 06:40 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20230601064037id_/https://www.ze… | 200 | 61825 | wayback-1.0 | 3457c473e02d | |
| 767 | 2023-07-14 07:33 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20230714073355id_/https://www.ze… | 200 | 16475 | wayback-1.0 | 579ff3e33550 | |
| 3153 | 2023-08-01 01:16 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20230801011610id_/https://www.ze… | 200 | 16475 | wayback-1.0 | 355789e47987 | |
| 3154 | 2023-09-01 05:31 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20230901053148id_/https://www.ze… | 200 | 16540 | wayback-1.0 | edbcf29ba1e6 | |
| 768 | 2023-10-01 09:05 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20231001090509id_/https://www.ze… | 200 | 16638 | wayback-1.0 | b3b3513614b7 | |
| 3155 | 2023-11-01 14:36 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20231101143618id_/https://www.ze… | 200 | 17210 | wayback-1.0 | 015bf54d0413 | |
| 3156 | 2023-12-01 13:30 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20231201133024id_/https://www.ze… | 200 | 17349 | wayback-1.0 | 81064624323f | |
| 769 | 2024-01-01 03:59 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20240101035945id_/https://www.ze… | 200 | 17349 | wayback-1.0 | b5912d12d152 | |
| 3157 | 2024-02-01 04:09 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20240201040936id_/https://www.ze… | 200 | 17013 | wayback-1.0 | 7fdcbecd835f | |
| 3158 | 2024-03-01 01:21 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20240301012151id_/https://www.ze… | 200 | 17082 | wayback-1.0 | 516675b8c3d6 | |
| 770 | 2024-04-01 11:54 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20240401115450id_/https://www.ze… | 200 | 17005 | wayback-1.0 | 07687e0b1657 | |
| 3159 | 2024-05-01 00:07 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20240501000720id_/https://www.ze… | 200 | 18521 | wayback-1.0 | 75642a976566 | |
| 3160 | 2024-06-01 09:37 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20240601093719id_/https://www.ze… | 200 | 18754 | wayback-1.0 | a0a40d75b898 | |
| 771 | 2024-07-01 03:03 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20240701030350id_/https://www.ze… | 200 | 18713 | wayback-1.0 | 99af917dd734 | |
| 3161 | 2024-08-01 13:17 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20240801131712id_/https://www.ze… | 200 | 19729 | wayback-1.0 | 91e41080626b | |
| 3162 | 2024-09-03 05:15 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20240903051529id_/https://www.ze… | 200 | 19758 | wayback-1.0 | 3dbf500b5383 | |
| 772 | 2024-10-01 20:57 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20241001205726id_/https://www.ze… | 200 | 19914 | wayback-1.0 | 87ac8d40c465 | |
| 3163 | 2024-11-13 18:30 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20241113183010id_/https://www.ze… | 200 | 15716 | wayback-1.0 | 1edb71277066 | |
| 3164 | 2024-12-03 16:38 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20241203163840id_/https://www.ze… | 200 | 20142 | wayback-1.0 | ccc607090807 | |
| 773 | 2025-01-02 18:12 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20250102181240id_/https://www.ze… | 200 | 20162 | wayback-1.0 | 73d11cb5c436 | |
| 3165 | 2025-02-01 04:00 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20250201040012id_/https://www.ze… | 200 | 20294 | wayback-1.0 | bbf8f4df4e04 | |
| 3166 | 2025-03-02 08:34 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20250302083436id_/https://www.ze… | 200 | 20017 | wayback-1.0 | b4492a679b01 | |
| 774 | 2025-04-01 07:51 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20250401075146id_/https://www.ze… | 200 | 18917 | wayback-1.0 | 25a66346317c | |
| 3167 | 2025-05-05 15:10 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20250505151022id_/https://www.ze… | 200 | 18820 | wayback-1.0 | 199971959513 | |
| 3168 | 2025-06-03 02:47 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20250603024714id_/https://www.ze… | 200 | 19442 | wayback-1.0 | 05d5ab120f36 | |
| 775 | 2025-07-18 12:39 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20250718123918id_/https://www.ze… | 200 | 19458 | wayback-1.0 | 6f4f7f99a790 | |
| 3171 | 2025-08-03 21:38 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20250803213816id_/https://www.ze… | 200 | 19458 | wayback-1.0 | 665713925fdd | |
| 3173 | 2025-09-01 01:00 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20250901010003id_/https://www.ze… | 200 | 7291 | wayback-1.0 | 6b96ddbdc379 | |
| 776 | 2025-10-08 09:20 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20251008092017id_/https://www.ze… | 200 | 7252 | wayback-1.0 | d5f475f0d621 | |
| 3175 | 2025-11-02 00:28 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20251102002810id_/https://www.ze… | 200 | 7261 | wayback-1.0 | 5cf7db32c870 | |
| 3177 | 2025-12-08 13:32 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20251208133239id_/https://www.ze… | 200 | 7413 | wayback-1.0 | 8692568f80bf | |
| 777 | 2026-01-12 19:12 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20260112191204id_/https://www.ze… | 200 | 7407 | wayback-1.0 | 169e3d36f520 | |
| 3179 | 2026-02-01 14:56 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20260201145632id_/https://www.ze… | 200 | 8064 | wayback-1.0 | b7402628bc01 | |
| 3181 | 2026-03-10 05:26 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20260310052614id_/https://www.ze… | 200 | 8064 | wayback-1.0 | a40ce2b365a9 | |
| 778 | 2026-04-23 12:21 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20260423122118id_/https://www.ze… | 200 | 13749 | wayback-1.0 | c2a1d5f6ed4a | |
| 3183 | 2026-05-09 00:00 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20260509000033id_/https://www.ze… | 200 | 18057 | wayback-1.0 | a18cb161ef2a | |
| 3185 | 2026-06-02 21:09 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20260602210922id_/https://www.ze… | 200 | 17477 | wayback-1.0 | 6127c7408e5a | |
| 779 | 2026-07-01 05:21 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20260701052122id_/https://www.ze… | 200 | 17613 | wayback-1.0 | 713cb960b95d | |
| 3186 | 2026-08-01 01:15 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20260801011513id_/https://www.ze… | 200 | 18149 | wayback-1.0 | bc1e3c49901f | |
| 3187 | 2026-09-01 22:15 | wayback | pricing_page https://www.zendesk.com/pricing/ | https://web.archive.org/web/20260901221553id_/https://www.ze… | 200 | 28271 | wayback-1.0 | f5ff876117bf | |
| 321 | 2026-09-06 03:56 | live | pricing_page https://www.zendesk.com/pricing/ | https://www.zendesk.com/pricing/ | 200 | 28271 | live-1.0 | 3ac253af4fc0 | |
| 322 | 2026-09-06 03:56 | live | product_page https://www.zendesk.com/service/ai/ | https://www.zendesk.com/service/ai/ | 200 | 19189 | live-1.0 | 0284ce71a7b8 | |
| 1744 | 2026-09-06 08:50 | live | announcement https://www.zendesk.com/newsroom/press-releases/zendesk-ai/ | https://www.zendesk.com/newsroom/press-releases/zendesk-ai/ | 200 | 7812 | live-1.0 | d9e2d24867ef |