Zendesk
incumbent · US · founded 2007 · https://www.zendesk.com
Zendesk AIactive
customer_support, agents · launch 2023-05-10 · 60 snapshots
Entry price $19 · no free tier · no custom tier
Providers named: aws_bedrock, azure, openai · 8 feature claims
Event history (all products)
Curated entry/exit events plus events derived from snapshot diffs. Diff-derived dates are intervals.
| When | Product | Kind | Event | Detail | Conf. |
|---|---|---|---|---|---|
| 2022-03-01 → 2022-04-01 | zendesk-ai | pricing | Plan Added | free | 0.70 |
| 2022-10-01 → 2022-11-01 | zendesk-ai | feature | Added | agents | 0.50 |
| 2023-04-03 → 2023-05-05 | zendesk-ai | pricing | Plan Added | named:1-000-included | 0.50 |
| 2023-04-03 → 2023-05-05 | zendesk-ai | feature | Added | browser_control | 0.50 |
| 2023-05-10 | zendesk-ai | product | Entry | https://www.zendesk.com/newsroom/press-releases/zendesk-ai/ | 0.90 |
| 2023-06-01 → 2023-07-14 | zendesk-ai | pricing | Plan Removed | named:1-000-included | 0.50 |
| 2023-06-01 → 2023-07-14 | zendesk-ai | pricing | Plan Removed | enterprise | 0.45 |
| 2023-06-01 → 2023-07-14 | zendesk-ai | pricing | Plan Removed | named:foundational-support-only | 0.50 |
| 2023-06-01 → 2023-07-14 | zendesk-ai | pricing | Price Increase | named:suite-growth | 0.50 |
| 2023-06-01 → 2023-07-14 | zendesk-ai | pricing | Price Decrease | named:suite-enterprise | 0.50 |
| 2023-06-01 → 2023-07-14 | zendesk-ai | pricing | Plan Removed | named:additional-enterprise-ready-plans-from | 0.50 |
| 2023-06-01 → 2023-07-14 | zendesk-ai | pricing | Plan Added | named:basic-plans | 0.50 |
| 2023-06-01 → 2023-07-14 | zendesk-ai | pricing | Plan Added | named:advanced-ai | 0.50 |
| 2023-06-01 → 2023-07-14 | zendesk-ai | pricing | Plan Added | named:monthly-active-users-per-month | 0.50 |
| 2023-06-01 → 2023-07-14 | zendesk-ai | pricing | Price Increase | named:suite-team | 0.50 |
| 2023-06-01 → 2023-07-14 | zendesk-ai | pricing | Price Increase | named:suite-professional | 0.50 |
| 2023-06-01 → 2023-07-14 | zendesk-ai | feature | Removed | browser_control | 0.50 |
| 2023-06-01 → 2023-07-14 | zendesk-ai | feature | Removed | custom_models | 0.50 |
| 2023-10-01 → 2023-11-01 | zendesk-ai | pricing | Plan Added | named:advanced-data-privacy-and-protection | 0.50 |
| 2024-04-01 → 2024-05-01 | zendesk-ai | pricing | Plan Added | named:zendesk-workforce-management | 0.50 |
| 2024-04-01 → 2024-05-01 | zendesk-ai | pricing | Plan Added | named:zendesk-quality-assurance-formerly-klaus | 0.50 |
| 2024-06-01 → 2024-07-01 | zendesk-ai | pricing | Price Increase | named:zendesk-quality-assurance-formerly-klaus | 0.50 |
| 2024-07-01 → 2024-08-01 | zendesk-ai | pricing | Plan Removed | named:basic-plans | 0.50 |
| 2024-07-01 → 2024-08-01 | zendesk-ai | pricing | Plan Added | named:zendesk-suite-plans | 0.50 |
| 2024-07-01 → 2024-08-01 | zendesk-ai | product | Provider Removed | 0.55 | |
| 2024-09-03 → 2024-10-01 | zendesk-ai | pricing | Plan Removed | named:zendesk-quality-assurance-formerly-klaus | 0.50 |
| 2024-09-03 → 2024-10-01 | zendesk-ai | pricing | Plan Added | named:zendesk-quality-assurance | 0.50 |
| 2024-09-03 → 2024-10-01 | zendesk-ai | pricing | Plan Added | named:zendesk-workforce-engagement-bundle | 0.50 |
| 2024-09-03 → 2024-10-01 | zendesk-ai | pricing | Plan Added | named:plan-type | 0.50 |
| 2024-10-01 → 2024-11-13 | zendesk-ai | pricing | Plan Removed | named:starting-from | 0.50 |
| 2024-10-01 → 2024-11-13 | zendesk-ai | pricing | Plan Removed | free | 0.70 |
| 2024-10-01 → 2024-11-13 | zendesk-ai | pricing | Plan Removed | named:monthly-active-users-per-month | 0.50 |
| 2024-11-13 → 2024-12-03 | zendesk-ai | pricing | Plan Removed | pro | 0.70 |
| 2024-11-13 → 2024-12-03 | zendesk-ai | pricing | Plan Removed | starter | 0.70 |
| 2024-11-13 → 2024-12-03 | zendesk-ai | pricing | Plan Added | named:starting-from | 0.50 |
| 2024-11-13 → 2024-12-03 | zendesk-ai | pricing | Plan Added | free | 0.70 |
| 2024-11-13 → 2024-12-03 | zendesk-ai | pricing | Plan Added | named:monthly-active-users-per-month | 0.50 |
| 2025-01-02 → 2025-02-01 | zendesk-ai | pricing | Plan Removed | named:zendesk-suite-plans | 0.50 |
| 2025-01-02 → 2025-02-01 | zendesk-ai | pricing | Plan Removed | named:plan-type | 0.50 |
| 2025-01-02 → 2025-02-01 | zendesk-ai | pricing | Plan Added | named:customer-service-suite-plans | 0.50 |
| 2025-03-02 → 2025-04-01 | zendesk-ai | pricing | Plan Removed | named:advanced-ai | 0.50 |
| 2025-03-02 → 2025-04-01 | zendesk-ai | pricing | Plan Added | named:copilot | 0.50 |
| 2025-05-05 → 2025-06-03 | zendesk-ai | pricing | Plan Added | named:new-add-on | 0.50 |
| 2025-05-05 → 2025-06-03 | zendesk-ai | product | Provider Added | aws_bedrock | 0.55 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | pricing | Plan Removed | named:monthly-active-users-per-month | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | pricing | Plan Removed | named:advanced-data-privacy-and-protection | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | pricing | Plan Removed | named:zendesk-workforce-management | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | pricing | Plan Removed | named:suite-team | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | pricing | Plan Removed | named:suite-professional | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | pricing | Plan Removed | named:copilot | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | pricing | Plan Removed | named:zendesk-quality-assurance | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | pricing | Plan Removed | named:customer-service-suite-plans | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | pricing | Plan Removed | named:zendesk-workforce-engagement-bundle | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | pricing | Plan Removed | named:new-add-on | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | pricing | Plan Removed | named:suite-growth | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | pricing | Plan Removed | named:suite-enterprise | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | pricing | Plan Removed | named:starting-from | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | feature | Removed | sso_saml | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | feature | Removed | audit_log | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | feature | Removed | compliance_certs | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | feature | Removed | projects_workspaces | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | feature | Removed | unlimited_usage | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | feature | Removed | mobile_app | 0.50 |
| 2025-08-03 → 2025-09-01 | zendesk-ai | product | Provider Removed | 0.75 | |
| 2025-08-03 → 2025-09-01 | zendesk-ai | product | Provider Removed | 0.55 | |
| 2026-01-12 → 2026-02-01 | zendesk-ai | pricing | Plan Added | pro | 0.80 |
| 2026-01-12 → 2026-02-01 | zendesk-ai | pricing | Plan Added | enterprise | 0.65 |
| 2026-01-12 → 2026-02-01 | zendesk-ai | feature | Added | unlimited_usage | 0.50 |
| 2026-03-10 → 2026-04-23 | zendesk-ai | feature | Added | mobile_app | 0.50 |
| 2026-04-23 → 2026-05-09 | zendesk-ai | pricing | Plan Added | named:support-team | 0.50 |
| 2026-04-23 → 2026-05-09 | zendesk-ai | pricing | Plan Added | named:ai-included | 0.50 |
| 2026-05-09 → 2026-06-02 | zendesk-ai | pricing | Plan Removed | free | 0.70 |
| 2026-05-09 → 2026-06-02 | zendesk-ai | pricing | Plan Removed | enterprise | 0.65 |
| 2026-05-09 → 2026-06-02 | zendesk-ai | pricing | Plan Added | named:suite-team | 0.50 |
| 2026-05-09 → 2026-06-02 | zendesk-ai | pricing | Plan Added | named:suite-professional | 0.50 |
| 2026-05-09 → 2026-06-02 | zendesk-ai | pricing | Plan Added | named:copilot | 0.50 |
| 2026-05-09 → 2026-06-02 | zendesk-ai | pricing | Plan Added | named:workforce-engagement-bundle | 0.50 |
| 2026-05-09 → 2026-06-02 | zendesk-ai | pricing | Plan Added | named:agent-month-paid-yearly | 0.50 |
| 2026-05-09 → 2026-06-02 | zendesk-ai | pricing | Plan Removed | named:ai-included | 0.50 |
| 2026-05-09 → 2026-06-02 | zendesk-ai | pricing | Plan Removed | pro | 0.80 |
| 2026-05-09 → 2026-06-02 | zendesk-ai | feature | Removed | api_access | 0.50 |
| 2026-05-09 → 2026-06-02 | zendesk-ai | feature | Removed | unlimited_usage | 0.50 |
| 2026-05-09 → 2026-06-02 | zendesk-ai | feature | Removed | enterprise_support_sla | 0.50 |
| 2026-06-02 → 2026-07-01 | zendesk-ai | pricing | Price Increase | named:agent-month-paid-yearly | 0.50 |
| 2026-08-01 → 2026-09-06 | zendesk-ai | feature | Added | unlimited_usage | 0.50 |
| 2026-08-01 → 2026-09-06 | zendesk-ai | product | Provider Added | aws_bedrock | 0.55 |