Intercom Fin
Intercom · company page · site · pricing page
Customer support (primary)Agentsactivetarget: smb
Self-description (latest meta description): “See pricing plans for Fin Customer Agent, including Fin for service and Fin for sales. From $0.99/outcome.”
Exit / acquisition
none recorded
Observation window
2022-01-28 → 2026-09-06
68 snapshots · 66 pricing-page
Latest positioning (lexicon)
target terms: smb · enterprise terms 0.59/1k words · vertical: support (0.767)
Current plans (latest pricing snapshot)
Snapshot #319 captured 2026-09-06 via live. Raw price language is preserved; the normalized column is filled only when the arithmetic is defensible.
| Plan (as printed) | Raw price language | Amount | Unit | Billing | Normalized USD/mo | Note | Included usage (raw) | Confidence | Review |
|---|---|---|---|---|---|---|---|---|---|
| Essential starter | s, startups, and small businesses. From $0.99 per Fin outcome $29 $19 per seat/mo Start free trial Key features include Fin for service | 0.99 USD | seat | — | — | not normalized: seat | — | conf 0.45 | unreviewed |
| Advanced pro | eatures for growing support teams. From $0.99 per Fin outcome $85 per seat/mo Start free trial Get a demo Every Essential feature, plus | 0.99 USD | seat | — | — | not normalized: seat | — | conf 0.45 | unreviewed |
| Pricing: named:pricing | $0.99 per outcome Minimum monthly commitment applies (e.g. 50 out | 0.99 USD | flat | monthly | $0.99 | as printed: USD per month, but the card title is not a standard tier name; excluded from price statistics until manually verified | — | conf 0.50 | unreviewed |
| An optional add-on for outbound engagement. named:an-optional-add-on-for-outbound-engageme | $99/month includes 500 messages Covers: Product Tours, Surveys, | 99 USD | flat | monthly | $99 | as printed: USD per month, but the card title is not a standard tier name; excluded from price statistics until manually verified | — | conf 0.50 | unreviewed |
| Copilot is an optional add-on at named:copilot-is-an-optional-add-on-at | $29 per agent/month billed annually , or $35 per agent/month bi | 29 USD | flat | annual_billed_monthly_equivalent | $29 | as printed: USD per month, but the card title is not a standard tier name; excluded from price statistics until manually verified | — | conf 0.50 | unreviewed |
| Pro is an optional add-on at named:pro-is-an-optional-add-on-at | $99/month , which includes analysis of 1,000 conversations/mont | 99 USD | credits | monthly | — | not normalized: credits | — | conf 0.50 | unreviewed |
Price history
Normalized monthly USD per plan across pricing snapshots (only plans that could be normalized). Gaps are unobserved quarters, not zero prices.
| Event | Plan | Occurred between | Old | New | Confidence |
|---|---|---|---|---|---|
| Plan Removed | named:show-all-features | 2022-01-28 → 2022-04-12 | $67 / mo from | — | conf 0.50 |
| Plan Removed | named:mo | 2022-01-28 → 2022-04-12 | $67 / mo How we calculate price | — | conf 0.50 |
| Plan Added | starter | 2022-04-12 → 2022-05-30 | — | stomers with Starter. Try for free from $74 / mo when billed annually How we calculate price See details Support and engage your cust | conf 0.65 |
| Plan Added | pro | 2023-04-11 → 2023-07-24 | — | Custom | conf 0.70 |
| Unit Change | starter | 2023-09-28 → 2023-11-27 | current support platform. Starting from $74 / month Starting price when billed annually. Includes 2 seats and 1,000 people reached p/ | $39 per seat/mo The customer support plan for individuals, startups, and small businesses. St | conf 0.65 |
| Custom Tier Removed | pro | 2023-09-28 → 2023-11-27 | Custom | Recommended $99 per seat/mo Powerful automation tools and AI features for growing support teams. Start a | conf 0.65 |
| Plan Added | named:upgrade | 2023-09-28 → 2023-11-27 | — | From $499/mo, including 3,000 messages sent/mo Channels Deliver conve | conf 0.50 |
| Plan Added | named:product-tours-checklists-surveys-and-mor | 2023-09-28 → 2023-11-27 | — | $499/mo Including 3,000 messages sent/mo Key features include | conf 0.50 |
| Plan Removed | named:upgrade | 2024-01-05 → 2024-02-15 | From $499/mo, including 3,000 messages sent/mo Channels Deliver conve | — | conf 0.50 |
| Plan Added | named:advanced-in-app-and-outbound-support-fea | 2024-01-05 → 2024-02-15 | — | Add to any plan for $499/mo Posts Checklists | conf 0.50 |
| Price Decrease | named:advanced-in-app-and-outbound-support-fea | 2024-03-12 → 2024-04-05 | Add to any plan for $499/mo Posts Checklists | Add to any plan for $99/mo Posts Checklists | conf 0.50 |
| Price Decrease | named:product-tours-checklists-surveys-and-mor | 2024-03-12 → 2024-04-05 | $499/mo Including 3,000 messages sent/mo Key features include | $99/mo Including 500 messages sent/mo Key features include | conf 0.50 |
| Plan Removed | named:product-tours-checklists-surveys-and-mor | 2024-04-05 → 2024-05-18 | $99/mo Including 500 messages sent/mo Key features include | — | conf 0.50 |
| Plan Added | named:proactive-support-plus | 2024-06-04 → 2024-07-16 | — | $99 /mo Addon Get advanced in-app and outbound support, with ou | conf 0.50 |
| Plan Added | named:unlimited-usage | 2024-06-04 → 2024-07-16 | — | nt to unlimited for $35/mo Conversation history Available | conf 0.50 |
| Plan Added | named:moo | 2024-06-04 → 2024-07-16 | — | on in any plan from $99/month (additional charges may apply, see below). Learn more | conf 0.50 |
| Plan Added | named:additional-product-terms | 2024-06-04 → 2024-07-16 | — | arged an additional $35 per seat per month. Learn more about seat pricing | conf 0.50 |
| Plan Added | named: | 2024-06-04 → 2024-07-16 | — | on in any plan from $99/month (additional charges may apply, see below). Learn more | conf 0.50 |
| Price Decrease | starter | 2024-08-07 → 2024-09-13 | $39 per seat/mo The customer support plan for individuals, startups, and small businesses. | $29 per seat/mo $468 $348/yr The customer support plan for individuals, startups, and small b | conf 0.65 |
| Price Decrease | pro | 2024-08-07 → 2024-09-13 | $99 per seat/mo Powerful automation tools and AI features for growing support teams. | $85 per seat/mo $1,188 $1,020/yr Powerful automation tools and AI features for growing suppor | conf 0.65 |
| Price Decrease | named:unlimited-usage | 2024-08-07 → 2024-09-13 | nt to unlimited for $35/mo Conversation history Available | nt to unlimited for $29/mo Conversation history Available | conf 0.50 |
| Plan Added | named:local-and-toll-free-numbers | 2024-12-16 → 2025-01-15 | — | From $1.00 per phone number/mo Inbound and outbound phone calls From $ | conf 0.50 |
| Plan Removed | named:proactive-support-plus | 2025-01-15 → 2025-02-01 | $99 /mo Add on Get advanced in-app and outbound support, with o | — | conf 0.50 |
| Plan Removed | named:unlimited-usage | 2025-01-15 → 2025-02-01 | nt to unlimited for $29/mo Conversation history Available | — | conf 0.50 |
| Plan Removed | named:advanced-in-app-and-outbound-support-fea | 2025-01-15 → 2025-02-01 | Add to any plan for $99/mo Posts Checklists | — | conf 0.50 |
| Plan Removed | named:moo | 2025-01-15 → 2025-02-01 | on in any plan from $99/month (additional charges may apply, see below). Learn more | — | conf 0.50 |
| Plan Removed | named:additional-product-terms | 2025-01-15 → 2025-02-01 | arged an additional $35 per seat per month. Learn more about seat pricing | — | conf 0.50 |
| Plan Removed | named:local-and-toll-free-numbers | 2025-01-15 → 2025-02-01 | From $1.00 per phone number/mo Inbound and outbound phone calls From $ | — | conf 0.50 |
| Plan Added | named:copilot | 2025-01-15 → 2025-02-01 | — | $29 per agent/mo, billed annually Unlimited usage | conf 0.50 |
| Price Decrease | named: | 2025-02-01 → 2025-03-19 | add-on is priced at $99 per month, which includes 500 messages sent each month. If | $49/month – Includes 50 AI resolutions. $0.99 per additional re | conf 0.50 |
| Unit Change | starter | 2025-05-06 → 2025-06-07 | plan $29 per seat/mo, billed annually The customer support plan for individuals, startups, and sma | iduals, startups, and small businesses. $0.99 per Fin resolution $29 per seat/mo, billed annually Free 14 day trial Key features includ | conf 0.45 |
| Unit Change | pro | 2025-05-06 → 2025-06-07 | plan Recommended $85 per seat/mo, billed annually Powerful automation tools and AI features for growing suppor | AI features for growing support teams. $0.99 per Fin resolution $85 per seat/mo, billed annually Free 14 day trial Get a demo Every Es | conf 0.45 |
| Plan Added | named:proactive-support-plus | 2025-05-06 → 2025-06-07 | — | $99 /mo Includes 500 Messages Sent/mo Learn more | conf 0.50 |
| Price Increase | named: | 2025-05-06 → 2025-06-07 | $49/month – Includes 50 AI resolutions. $0.99 per additional re | add-on is priced at $99 per month, which includes 500 messages sent each month. If | conf 0.50 |
| Plan Removed | starter | 2026-03-06 → 2026-04-01 | iduals, startups, and small businesses. $0.99 per Fin resolution $29 per seat/mo, billed annually Free 14 day trial Key features includ | — | conf 0.45 |
| Unit Change | pro | 2026-03-06 → 2026-04-01 | AI features for growing support teams. $0.99 per Fin resolution $85 per seat/mo, billed annually Free 14 day trial Get a demo Every Es | lity control across every conversation. $99 For analysis of 1,000 conversations per month Key features include: CX Score AI Topics Tr | conf 0.45 |
| Plan Removed | named:proactive-support-plus | 2026-03-06 → 2026-04-01 | $99 /mo Includes 500 Messages Sent/mo Learn more | — | conf 0.50 |
| Price Decrease | named: | 2026-03-06 → 2026-04-01 | add-on is priced at $99 per month, which includes 500 messages sent each month. If | $29 per helpdesk seat per month | conf 0.50 |
| Plan Removed | named:copilot | 2026-03-06 → 2026-04-01 | $29 per agent/mo, billed annually Unlimited usage | — | conf 0.50 |
| Plan Added | named:current-helpdesk | 2026-03-06 → 2026-04-01 | — | $0.99 per outcome 50 outcomes per month minimum | conf 0.50 |
| Plan Added | named:minimum-commitments-apply | 2026-03-06 → 2026-04-01 | — | any integration for $35 per month (subject to the Additional Product Terms for AI P | conf 0.50 |
| Plan Added | starter | 2026-04-01 → 2026-05-07 | — | s, startups, and small businesses. From $0.99 per Fin outcome $29 per seat/mo Start free trial Key features include Fin Customer Agent | conf 0.45 |
| Unit Change | pro | 2026-04-01 → 2026-05-07 | lity control across every conversation. $99 For analysis of 1,000 conversations per month Key features include: CX Score AI Topics Tr | eatures for growing support teams. From $0.99 per Fin outcome $85 per seat/mo Start free trial Get a demo Every Essential feature, plus | conf 0.45 |
| Plan Added | named:pricing | 2026-04-01 → 2026-05-07 | — | $0.99 per outcome Minimum monthly commitment applies (e.g. 50 out | conf 0.50 |
| Plan Added | named:an-optional-add-on-for-outbound-engageme | 2026-04-01 → 2026-05-07 | — | $99/month includes 500 messages Covers: Product Tours, Surveys, | conf 0.50 |
| Plan Removed | named: | 2026-04-01 → 2026-05-07 | $29 per helpdesk seat per month | — | conf 0.50 |
| Plan Removed | named:current-helpdesk | 2026-04-01 → 2026-05-07 | $0.99 per outcome 50 outcomes per month minimum | — | conf 0.50 |
| Plan Removed | named:minimum-commitments-apply | 2026-04-01 → 2026-05-07 | any integration for $35 per month (subject to the Additional Product Terms for AI P | — | conf 0.50 |
| Plan Added | named:copilot-is-an-optional-add-on-at | 2026-06-02 → 2026-07-01 | — | $29 per agent/month billed annually , or $35 per agent/month bi | conf 0.50 |
| Plan Added | named:pro-is-an-optional-add-on-at | 2026-06-02 → 2026-07-01 | — | $99/month , including analysis of 1,000 conversations/month. It | conf 0.50 |
| Unit Change | pro | 2026-07-01 → 2026-08-02 | eatures for growing support teams. From $0.99 per Fin outcome $85 per seat/mo Start free trial Get a demo Every Essential feature, plus | eatures for growing support teams. From $0.99 per Fin outcome $ 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 per seat/mo Start free | conf 0.45 |
| Unit Change | pro | 2026-08-02 → 2026-09-06 | eatures for growing support teams. From $0.99 per Fin outcome $ 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 per seat/mo Start free | eatures for growing support teams. From $0.99 per Fin outcome $85 per seat/mo Start free trial Get a demo Every Essential feature, plus | conf 0.45 |
| Unit Change | named:pro-is-an-optional-add-on-at | 2026-08-02 → 2026-09-06 | $99/month , including analysis of 1,000 conversations/month. It | $99/month , which includes analysis of 1,000 conversations/mont | conf 0.50 |
Feature claims over time
Presence of each lexicon feature on the pricing page at each snapshot (1 = pattern matched). Flicker (present → absent → present) usually signals page A/B variants or extraction noise and is flagged in events.
| feature | 2022-01 | 2022-04 | 2022-05 | 2022-06 | 2022-07 | 2022-08 | 2022-09 | 2022-10 | 2022-11 | 2022-12 | 2023-01 | 2023-02 | 2023-03 | 2023-04 | 2023-07 | 2023-09 | 2023-11 | 2023-12 | 2024-01 | 2024-02 | 2024-03 | 2024-04 | 2024-05 | 2024-06 | 2024-07 | 2024-08 | 2024-09 | 2024-10 | 2024-11 | 2024-12 | 2025-01 | 2025-02 | 2025-03 | 2025-04 | 2025-05 | 2025-05 | 2025-06 | 2025-06 | 2025-07 | 2025-07 | 2025-08 | 2025-08 | 2025-09 | 2025-09 | 2025-10 | 2025-11 | 2025-11 | 2025-12 | 2025-12 | 2026-01 | 2026-01 | 2026-02 | 2026-02 | 2026-03 | 2026-04 | 2026-04 | 2026-05 | 2026-05 | 2026-06 | 2026-06 | 2026-07 | 2026-07 | 2026-08 | 2026-08 | 2026-09 | 2026-09 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AI agents | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ||||||||||||||||||||||
| Browser / computer control | ● | ● | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Compliance certifications | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ||||||||||||||||||||||||||||||||||
| Credit-based usage | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ||||||||||||||
| Custom / fine-tuned models | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | |||||||||||||||||||||||||||||||||||||||||||||||||
| Dedicated support / SLA | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ||||||||||||||||||||||||||||||||
| Image input / vision | ● | ● | ● | ● | ● | ● | ● | ● | ● | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Knowledge retrieval (RAG) | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ||||||||||||||||||||||||||||||||||||||||||||||||
| MCP support | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mobile app | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ||||||||||||||||||||||||||||||||||||
| Projects / shared workspaces | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | |||||||||||||||||
| SCIM provisioning | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| SSO / SAML | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | |||||||||||||||||||||||||||||||
| Third-party integrations | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● |
| Unlimited usage claims | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ||||||||||||||||
| Voice interaction | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | |||||||||||||||||||||||||||
| Workflow automation | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● |
| Feature | Change | Between | Flicker? | Confidence | Evidence at first detection |
|---|---|---|---|---|---|
| Compliance certifications | added | 2022-04-12 → 2022-05-30 | conf 0.50 | es We have enterprise-grade security, advanced permissions, HIPAA support, and extensibility to meet all your enterprise need | |
| Custom / fine-tuned models | added | 2022-04-12 → 2022-05-30 | conf 0.50 | groups Set goals and A/B test your messages so that you can fine tune them to be as effective as possible. Message versioning Per | |
| Projects / shared workspaces | added | 2022-04-12 → 2022-05-30 | conf 0.50 | or support Team inboxes Manage conversations from a single, collaborative inbox. Ticketing workflows Create a ticketing workflow to m | |
| Mobile app | added | 2022-04-12 → 2022-05-30 | conf 0.50 | Mobile Carousels Use Mobile Carousels to connect with your mobile app users at every touchpoint—show them around, provide support | |
| Dedicated support / SLA | added | 2022-04-12 → 2022-05-30 | conf 0.50 | value conversations and set targets to ensure you meet your SLAs. Workload management Automatically adjust team workloads ba | |
| Compliance certifications | removed | 2023-04-11 → 2023-07-24 | conf 0.50 | — | |
| Custom / fine-tuned models | removed | 2023-04-11 → 2023-07-24 | conf 0.50 | — | |
| Credit-based usage | added | 2023-04-11 → 2023-07-24 | conf 0.50 | port Starter plan and any add-ons you need, then enter your credit card details to start your free 14 day trial. If you want t | |
| Knowledge retrieval (RAG) | added | 2023-09-28 → 2023-11-27 | conf 0.50 | nd relevant teammate. Multiple help centers Create separate knowledge bases for your different products or brands. AI Chatbot Dramatic | |
| Voice interaction | added | 2023-09-28 → 2023-11-27 | conf 0.50 | alls, and screen sharing. All within Intercom. Phone calls, voice/video calls & screen sharing* From $0.0035 per minute Platf | |
| SSO / SAML | added | 2023-09-28 → 2023-11-27 | conf 0.50 | custom roles to assign consistent permissions to your team. SSO & identity management Log in to Intercom with SAML SSO usin | |
| Unlimited usage claims | added | 2023-09-28 → 2023-11-27 | conf 0.50 | atbot Public help center Proactive support Ticketing system Unlimited articles Advanced Recommended $99 per seat/mo Powerful auto | |
| Dedicated support / SLA | removed | 2023-09-28 → 2023-11-27 | conf 0.50 | — | |
| AI agents | added | 2024-04-05 → 2024-05-18 | conf 0.50 | For customers Instant service, exceptional experiences Fin AI Agent More than a chatbot. Resolves 50% of support volume. Instan | |
| Knowledge retrieval (RAG) | removed | 2024-06-04 → 2024-07-16 | conf 0.50 | — | |
| Voice interaction | removed | 2025-01-15 → 2025-02-01 | conf 0.50 | — | |
| Compliance certifications | added | 2025-01-15 → 2025-02-01 | conf 0.50 | emo Every Advanced feature, plus: SSO & identity management HIPAA support Service level agreements (SLAs) Multibrand messenge | |
| Dedicated support / SLA | added | 2025-01-15 → 2025-02-01 | conf 0.50 | identity management HIPAA support Service level agreements (SLAs) Multibrand messenger and help center Includes 50 free Lite | |
| Mobile app | removed | 2025-02-01 → 2025-03-19 | conf 0.50 | — | |
| Voice interaction | added | 2025-03-19 → 2025-04-01 | conf 0.50 | Spring '25 Explore our latest AI capabilities—including Fin Voice Why Intercom? Six reasons to choose Intercom Customers Brow | |
| Voice interaction | removed | 2025-05-06 → 2025-06-07 | conf 0.50 | — | |
| Voice interaction | added | 2025-09-03 → 2025-10-17 | conf 0.50 | ation and apply for this program on this page . How is Fin Voice priced? Fin Voice is offered on a custom pricing plan. It's | |
| Knowledge retrieval (RAG) | added | 2026-03-06 → 2026-04-01 | flicker | conf 0.50 | sly improve Fin's performance over time. Train Train Fin on your knowledge and policies. Procedures Data Connectors Knowledge Sources G |
| SSO / SAML | removed | 2026-03-06 → 2026-04-01 | flicker | conf 0.50 | — |
| Compliance certifications | removed | 2026-03-06 → 2026-04-01 | flicker | conf 0.50 | — |
| Projects / shared workspaces | removed | 2026-03-06 → 2026-04-01 | flicker | conf 0.50 | — |
| Dedicated support / SLA | removed | 2026-03-06 → 2026-04-01 | flicker | conf 0.50 | — |
| Knowledge retrieval (RAG) | removed | 2026-04-01 → 2026-05-07 | flicker | conf 0.50 | — |
| Voice interaction | removed | 2026-04-01 → 2026-05-07 | conf 0.50 | — | |
| SSO / SAML | added | 2026-04-01 → 2026-05-07 | flicker | conf 0.50 | mo Start free trial Get a demo Every Advanced feature, plus SSO & identity management HIPAA support Service level agreement |
| Compliance certifications | added | 2026-04-01 → 2026-05-07 | flicker | conf 0.50 | demo Every Advanced feature, plus SSO & identity management HIPAA support Service level agreements (SLAs) Multibrand Messenge |
| Projects / shared workspaces | added | 2026-04-01 → 2026-05-07 | flicker | conf 0.50 | e Lite seats View all features Expert Includes Fin AI Agent Collaboration, security, and multibrand features for large support teams. |
| Dedicated support / SLA | added | 2026-04-01 → 2026-05-07 | flicker | conf 0.50 | identity management HIPAA support Service level agreements (SLAs) Multibrand Messenger / Help Center Includes 50 free Lite s |
| Browser / computer control | added | 2026-08-02 → 2026-09-06 | conf 0.50 | ded in your free trial. Add or remove anytime. Pro Includes Operator Advanced AI features to analyze performance, monitor qualit |
Model providers named on the page
Only providers/models literally named on this product's own pages are recorded; absence is not evidence of independence.
2025-03-19: Anthropic2025-04-01: Anthropic2025-05-06: Anthropic2025-05-22: Anthropic2025-06-30: Anthropic2025-07-11: Anthropic2025-08-04: Anthropic2025-09-05: Anthropic
| Snapshot | Provider | Model named | Evidence (quoted) | Confidence | Review |
|---|---|---|---|---|---|
| 2026-09-06 | Anthropic | Anthropic | g fast, the average resolution rate increases 1% every month. [ 01.A ] Hear why Anthropic chose Fin over building their own AI solution. 0 2 Fin is used by over 12,000 o | conf 0.55 | unreviewed |
| 2026-09-06 | Microsoft Azure (Azure OpenAI) | Azure | and ISO 27001, ISO 42001 and AIUC-1, ISO 27701 and HIPAA. Fin works with Okta, Azure AD, OneLogin for SSO; supports 2FA, SCIM, and IP restrictions, with data hosted | conf 0.55 | unreviewed |
| 2025-04-01 | Anthropic | Anthropic | eporting Workflows Apps and integrations Outbound Phone Knowledge hub Customers Anthropic Synthesia Lightspeed Nuuly Fundrise Mebit Coda Atlassian Retention.com Spendesk | conf 0.55 | unreviewed |
| 2025-07-11 | Anthropic | Anthropic | d by thousands of customer service leaders Moneybox Culture Amp Clay Lightspeed Anthropic Monday.com Amplitude Synthesia LaunchDarkly Coda Shutterstock Lovable Consensys | conf 0.55 | unreviewed |
| 2025-03-19 | Anthropic | Anthropic | eporting Workflows Apps and integrations Outbound Phone Knowledge hub Customers Anthropic Synthesia Lightspeed Nuuly Fundrise Mebit Coda Atlassian Retention.com Spendesk | conf 0.55 | unreviewed |
| 2025-05-06 | Anthropic | Anthropic | eporting Workflows Apps and integrations Outbound Phone Knowledge hub Customers Anthropic Synthesia Lightspeed Nuuly Fundrise Mebit Coda Atlassian Retention.com Spendesk | conf 0.55 | unreviewed |
| 2025-05-22 | Anthropic | Anthropic | + 1 year of Fin free Apply now Trusted by thousands of customer service leaders Anthropic Clay Lightspeed Marshmallow Amplitude Moneybox Shutterstock Synthesia Lovable M | conf 0.55 | unreviewed |
| 2025-06-30 | Anthropic | Anthropic | d by thousands of customer service leaders Moneybox Culture Amp Clay Lightspeed Anthropic Monday.com Amplitude Synthesia LaunchDarkly Coda Shutterstock Lovable Consensys | conf 0.55 | unreviewed |
| 2025-08-04 | Anthropic | Anthropic | d by thousands of customer service leaders Moneybox Culture Amp Clay Lightspeed Anthropic Monday.com Amplitude Synthesia LaunchDarkly Coda Shutterstock Lovable Consensys | conf 0.55 | unreviewed |
| 2025-09-05 | Anthropic | Anthropic | d by thousands of customer service leaders Moneybox Culture Amp Clay Lightspeed Anthropic Monday.com Amplitude Synthesia LaunchDarkly Coda Shutterstock Lovable Consensys | conf 0.55 | unreviewed |
Positioning over time
Lexicon counts on the pricing page: enterprise-governance terms per 1,000 words and vertical specificity (share of industry terms captured by the single most-mentioned vertical).
Snapshots and provenance
Every observation above descends from one of these immutable captures.
| # | Captured | Method | Source | Archive / final URL | HTTP | Text chars | Collector | SHA-256 | Notes |
|---|---|---|---|---|---|---|---|---|---|
| 928 | 2022-01-28 20:23 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20220128202315id_/https://www.in… | 200 | 1678 | wayback-1.0 | d5c8e86066ff | |
| 929 | 2022-04-12 18:08 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20220412180820id_/https://www.in… | 200 | 1518 | wayback-1.0 | fa4391c6966e | |
| 2780 | 2022-05-30 11:56 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20220530115615id_/https://www.in… | 200 | 5031 | wayback-1.0 | 45c764cccf52 | |
| 2784 | 2022-06-05 18:37 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20220605183734id_/https://www.in… | 200 | 5037 | wayback-1.0 | d265076d3359 | |
| 930 | 2022-07-02 03:34 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20220702033453id_/https://www.in… | 200 | 5041 | wayback-1.0 | e19e8ce79c02 | |
| 2787 | 2022-08-15 19:28 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20220815192852id_/https://www.in… | 200 | 5037 | wayback-1.0 | a762a9223354 | |
| 2790 | 2022-09-28 14:55 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20220928145545id_/https://www.in… | 200 | 5030 | wayback-1.0 | a75f09ec09f3 | |
| 931 | 2022-10-31 23:19 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20221031231924id_/https://www.in… | 200 | 5032 | wayback-1.0 | 75ed2fa61806 | |
| 2792 | 2022-11-05 11:46 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20221105114605id_/https://www.in… | 200 | 5058 | wayback-1.0 | 5af258c8ebc0 | |
| 2795 | 2022-12-25 11:45 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20221225114544id_/https://www.in… | 200 | 5058 | wayback-1.0 | 535458d7dbf6 | |
| 932 | 2023-01-22 22:14 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20230122221403id_/https://www.in… | 200 | 5058 | wayback-1.0 | b437b99931e6 | |
| 2797 | 2023-02-23 23:44 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20230223234438id_/https://www.in… | 200 | 5273 | wayback-1.0 | 4f223973864c | |
| 2799 | 2023-03-06 02:35 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20230306023555id_/https://www.in… | 200 | 5262 | wayback-1.0 | 63cdc86198ca | |
| 933 | 2023-04-11 13:39 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20230411133905id_/https://www.in… | 200 | 5262 | wayback-1.0 | 843884b5eb8c | |
| 934 | 2023-07-24 12:59 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20230724125952id_/https://www.in… | 200 | 5539 | wayback-1.0 | 4ec7b10ea8f2 | |
| 2801 | 2023-09-28 05:34 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20230928053430id_/https://www.in… | 200 | 6132 | wayback-1.0 | 3e8f367749ae | |
| 2803 | 2023-11-27 11:42 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20231127114218id_/https://www.in… | 200 | 14909 | wayback-1.0 | 8eefac379f38 | |
| 2805 | 2023-12-01 14:15 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20231201141546id_/https://www.in… | 200 | 14931 | wayback-1.0 | 226336be11a9 | |
| 935 | 2024-01-05 06:32 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20240105063228id_/https://www.in… | 200 | 15523 | wayback-1.0 | 4c20df7938ae | |
| 2808 | 2024-02-15 13:34 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20240215133447id_/https://www.in… | 200 | 16651 | wayback-1.0 | 53cb3df4cb61 | |
| 2812 | 2024-03-12 14:31 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20240312143138id_/https://www.in… | 200 | 16650 | wayback-1.0 | 162d33af9f59 | |
| 936 | 2024-04-05 05:13 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20240405051306id_/https://www.in… | 200 | 16847 | wayback-1.0 | dae167b425de | |
| 2814 | 2024-05-18 11:24 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20240518112448id_/https://www.in… | 200 | 17162 | wayback-1.0 | ac95ac5dc4c5 | |
| 2816 | 2024-06-04 11:06 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20240604110628id_/https://www.in… | 200 | 17162 | wayback-1.0 | 085b98a71a4c | |
| 937 | 2024-07-16 18:30 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20240716183059id_/https://www.in… | 200 | 17986 | wayback-1.0 | a7b15ca675b4 | |
| 2818 | 2024-08-07 04:07 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20240807040748id_/https://www.in… | 200 | 17977 | wayback-1.0 | cfeddd715e05 | |
| 2820 | 2024-09-13 10:53 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20240913105314id_/https://www.in… | 200 | 18187 | wayback-1.0 | 5056d9a4fbce | |
| 939 | 2024-10-01 08:21 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20241001082123id_/https://www.in… | 200 | 18187 | wayback-1.0 | 0026d84b8e0b | |
| 2822 | 2024-11-12 22:07 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20241112220701id_/https://www.in… | 200 | 18579 | wayback-1.0 | e4c11f87d823 | |
| 2824 | 2024-12-16 14:48 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20241216144822id_/https://www.in… | 200 | 18667 | wayback-1.0 | 78f50cb394b7 | |
| 942 | 2025-01-15 22:51 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20250115225154id_/https://www.in… | 200 | 18673 | wayback-1.0 | d93233de91c5 | |
| 2828 | 2025-02-01 04:00 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20250201040010id_/https://www.in… | 200 | 16227 | wayback-1.0 | 02cd36decd87 | |
| 2831 | 2025-03-19 12:31 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20250319123159id_/https://www.in… | 200 | 16350 | wayback-1.0 | 1e15f991868a | |
| 945 | 2025-04-01 01:09 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20250401010922id_/https://www.in… | 200 | 16371 | wayback-1.0 | feaa46642573 | |
| 2834 | 2025-05-06 00:12 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20250506001254id_/https://www.in… | 200 | 16339 | wayback-1.0 | 200acfdeb549 | |
| 2873 | 2025-05-22 11:05 | wayback | pricing_page https://fin.ai/pricing | https://web.archive.org/web/20250522110505id_/https://fin.ai… | 200 | 8555 | wayback-1.0 | 2c14fb521951 | |
| 2837 | 2025-06-07 08:16 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20250607081601id_/https://www.in… | 200 | 17145 | wayback-1.0 | 4aa13de462ff | |
| 2875 | 2025-06-30 03:50 | wayback | pricing_page https://fin.ai/pricing | https://web.archive.org/web/20250630035045id_/https://fin.ai… | 200 | 8708 | wayback-1.0 | 45eac668f0ed | |
| 946 | 2025-07-04 00:22 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20250704002223id_/https://www.in… | 200 | 17323 | wayback-1.0 | e7bd6e21d4a1 | |
| 958 | 2025-07-11 20:01 | wayback | pricing_page https://fin.ai/pricing | https://web.archive.org/web/20250711200153id_/https://www.fi… | 200 | 8708 | wayback-1.0 | ece567b9a220 | |
| 2839 | 2025-08-03 21:13 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20250803211350id_/https://www.in… | 200 | 17337 | wayback-1.0 | eb18ca27855e | |
| 2877 | 2025-08-04 13:30 | wayback | pricing_page https://fin.ai/pricing | https://web.archive.org/web/20250804133016id_/https://fin.ai… | 200 | 9047 | wayback-1.0 | 124daa55c8e7 | |
| 2841 | 2025-09-03 02:39 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20250903023918id_/https://www.in… | 200 | 17337 | wayback-1.0 | 2bb22cc540be | |
| 2879 | 2025-09-05 05:38 | wayback | pricing_page https://fin.ai/pricing | https://web.archive.org/web/20250905053809id_/https://fin.ai… | 200 | 10134 | wayback-1.0 | e8f6d49b6dcb | |
| 947 | 2025-10-17 06:02 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20251017060204id_/https://www.in… | 200 | 17789 | wayback-1.0 | ce57a9cf812c | |
| 2881 | 2025-11-02 09:44 | wayback | pricing_page https://fin.ai/pricing | https://web.archive.org/web/20251102094454id_/https://fin.ai… | 200 | 9798 | wayback-1.0 | 5840a963e527 | |
| 2845 | 2025-11-05 11:50 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20251105115012id_/https://www.in… | 200 | 17803 | wayback-1.0 | 10ef3b964860 | |
| 2847 | 2025-12-03 07:56 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20251203075659id_/https://www.in… | 200 | 17796 | wayback-1.0 | 8ebc5bb75add | |
| 2884 | 2025-12-12 02:40 | wayback | pricing_page https://fin.ai/pricing | https://web.archive.org/web/20251212024057id_/https://fin.ai… | 200 | 9650 | wayback-1.0 | d39e12c7c017 | |
| 949 | 2026-01-05 01:55 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20260105015552id_/https://www.in… | 200 | 17796 | wayback-1.0 | 2aa2099e1a3e | |
| 960 | 2026-01-28 04:58 | wayback | pricing_page https://fin.ai/pricing | https://web.archive.org/web/20260128045833id_/https://fin.ai… | 200 | 11004 | wayback-1.0 | 61199532e76f | |
| 2888 | 2026-02-06 19:40 | wayback | pricing_page https://fin.ai/pricing | https://web.archive.org/web/20260206194007id_/https://fin.ai… | 200 | 11004 | wayback-1.0 | b576f28b927d | |
| 2850 | 2026-02-07 11:16 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20260207111622id_/https://www.in… | 200 | 17902 | wayback-1.0 | ca60c9e60106 | |
| 2853 | 2026-03-06 15:35 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20260306153533id_/https://www.in… | 200 | 18291 | wayback-1.0 | bdf5210c546c | |
| 962 | 2026-04-01 14:54 | wayback | pricing_page https://fin.ai/pricing | https://web.archive.org/web/20260401145404id_/https://fin.ai… | 200 | 9597 | wayback-1.0 | 327b6ed60a20 | |
| 951 | 2026-04-01 19:09 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20260401190912id_/https://www.in… | 200 | 19438 | wayback-1.0 | 962ee8a7e579 | |
| 2891 | 2026-05-06 21:16 | wayback | pricing_page https://fin.ai/pricing | https://web.archive.org/web/20260506211609id_/https://fin.ai… | 200 | 9059 | wayback-1.0 | f6d676898ea3 | |
| 2856 | 2026-05-07 21:47 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20260507214744id_/https://www.in… | 200 | 8323 | wayback-1.0 | ecae8b385080 | |
| 2893 | 2026-06-01 07:39 | wayback | pricing_page https://fin.ai/pricing | https://web.archive.org/web/20260601073940id_/https://fin.ai… | 200 | 9046 | wayback-1.0 | 979b250301a6 | |
| 2859 | 2026-06-02 23:45 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20260602234527id_/https://www.in… | 200 | 8369 | wayback-1.0 | 8e96910a7c3f | |
| 964 | 2026-07-01 14:30 | wayback | pricing_page https://fin.ai/pricing | https://web.archive.org/web/20260701143043id_/https://fin.ai… | 200 | 9853 | wayback-1.0 | 0f113e0ebcc0 | |
| 953 | 2026-07-01 23:37 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20260701233700id_/https://www.in… | 200 | 9362 | wayback-1.0 | 1db32c72750c | |
| 2896 | 2026-08-01 11:28 | wayback | pricing_page https://fin.ai/pricing | https://web.archive.org/web/20260801112821id_/https://fin.ai… | 200 | 9875 | wayback-1.0 | ade96d3f0aad | |
| 2862 | 2026-08-02 07:14 | wayback | pricing_page https://www.intercom.com/pricing | https://web.archive.org/web/20260802071431id_/https://www.in… | 200 | 9504 | wayback-1.0 | b238255af9d9 | |
| 2901 | 2026-09-01 05:28 | wayback | pricing_page https://fin.ai/pricing | https://web.archive.org/web/20260901052834id_/https://fin.ai… | 200 | 10888 | wayback-1.0 | 23e50ba3fe43 | |
| 319 | 2026-09-06 03:56 | live | pricing_page https://www.intercom.com/pricing | https://www.intercom.com/pricing | 200 | 9601 | live-1.0 | 3bf2a06f1ad5 | |
| 320 | 2026-09-06 03:56 | live | product_page https://fin.ai | https://fin.ai/ | 200 | 13917 | live-1.0 | bc8d39434790 | redirected to https://fin.ai/ |
| 1743 | 2026-09-06 08:50 | live | announcement https://www.intercom.com/blog/announcing-fin/ | https://www.intercom.com/blog/announcing-fin-2-ai-agent-cust… | 200 | 9677 | live-1.0 | 20c2186b75c5 | redirected to https://www.intercom.com/blog/announcing-fin-2-ai-agent-customer-service/ |