Intercom
incumbent · US · founded 2011 · https://www.intercom.com
Intercom Finactive
customer_support, agents · launch 2023-03-14 · 68 snapshots
Entry price $0.99 · no free tier · no custom tier
Providers named: anthropic, azure · 8 feature claims
Event history (all products)
Curated entry/exit events plus events derived from snapshot diffs. Diff-derived dates are intervals.
| When | Product | Kind | Event | Detail | Conf. |
|---|---|---|---|---|---|
| 2022-01-28 → 2022-04-12 | intercom-fin | pricing | Plan Removed | named:show-all-features | 0.50 |
| 2022-01-28 → 2022-04-12 | intercom-fin | pricing | Plan Removed | named:mo | 0.50 |
| 2022-04-12 → 2022-05-30 | intercom-fin | pricing | Plan Added | starter | 0.65 |
| 2022-04-12 → 2022-05-30 | intercom-fin | feature | Added | compliance_certs | 0.50 |
| 2022-04-12 → 2022-05-30 | intercom-fin | feature | Added | custom_models | 0.50 |
| 2022-04-12 → 2022-05-30 | intercom-fin | feature | Added | projects_workspaces | 0.50 |
| 2022-04-12 → 2022-05-30 | intercom-fin | feature | Added | mobile_app | 0.50 |
| 2022-04-12 → 2022-05-30 | intercom-fin | feature | Added | enterprise_support_sla | 0.50 |
| 2023-03-14 | intercom-fin | product | Entry | https://www.intercom.com/blog/announcing-fin/ | 0.90 |
| 2023-04-11 → 2023-07-24 | intercom-fin | pricing | Plan Added | pro | 0.70 |
| 2023-04-11 → 2023-07-24 | intercom-fin | feature | Removed | compliance_certs | 0.50 |
| 2023-04-11 → 2023-07-24 | intercom-fin | feature | Removed | custom_models | 0.50 |
| 2023-04-11 → 2023-07-24 | intercom-fin | feature | Added | usage_credits | 0.50 |
| 2023-09-28 → 2023-11-27 | intercom-fin | pricing | Unit Change | starter | 0.65 |
| 2023-09-28 → 2023-11-27 | intercom-fin | pricing | Custom Tier Removed | pro | 0.65 |
| 2023-09-28 → 2023-11-27 | intercom-fin | pricing | Plan Added | named:upgrade | 0.50 |
| 2023-09-28 → 2023-11-27 | intercom-fin | pricing | Plan Added | named:product-tours-checklists-surveys-and-mor | 0.50 |
| 2023-09-28 → 2023-11-27 | intercom-fin | feature | Added | rag_knowledge | 0.50 |
| 2023-09-28 → 2023-11-27 | intercom-fin | feature | Added | voice | 0.50 |
| 2023-09-28 → 2023-11-27 | intercom-fin | feature | Added | sso_saml | 0.50 |
| 2023-09-28 → 2023-11-27 | intercom-fin | feature | Added | unlimited_usage | 0.50 |
| 2023-09-28 → 2023-11-27 | intercom-fin | feature | Removed | enterprise_support_sla | 0.50 |
| 2024-01-05 → 2024-02-15 | intercom-fin | pricing | Plan Removed | named:upgrade | 0.50 |
| 2024-01-05 → 2024-02-15 | intercom-fin | pricing | Plan Added | named:advanced-in-app-and-outbound-support-fea | 0.50 |
| 2024-03-12 → 2024-04-05 | intercom-fin | pricing | Price Decrease | named:advanced-in-app-and-outbound-support-fea | 0.50 |
| 2024-03-12 → 2024-04-05 | intercom-fin | pricing | Price Decrease | named:product-tours-checklists-surveys-and-mor | 0.50 |
| 2024-04-05 → 2024-05-18 | intercom-fin | pricing | Plan Removed | named:product-tours-checklists-surveys-and-mor | 0.50 |
| 2024-04-05 → 2024-05-18 | intercom-fin | feature | Added | agents | 0.50 |
| 2024-06-04 → 2024-07-16 | intercom-fin | pricing | Plan Added | named:proactive-support-plus | 0.50 |
| 2024-06-04 → 2024-07-16 | intercom-fin | pricing | Plan Added | named:unlimited-usage | 0.50 |
| 2024-06-04 → 2024-07-16 | intercom-fin | pricing | Plan Added | named:moo | 0.50 |
| 2024-06-04 → 2024-07-16 | intercom-fin | pricing | Plan Added | named:additional-product-terms | 0.50 |
| 2024-06-04 → 2024-07-16 | intercom-fin | pricing | Plan Added | named: | 0.50 |
| 2024-06-04 → 2024-07-16 | intercom-fin | feature | Removed | rag_knowledge | 0.50 |
| 2024-08-07 → 2024-09-13 | intercom-fin | pricing | Price Decrease | starter | 0.65 |
| 2024-08-07 → 2024-09-13 | intercom-fin | pricing | Price Decrease | pro | 0.65 |
| 2024-08-07 → 2024-09-13 | intercom-fin | pricing | Price Decrease | named:unlimited-usage | 0.50 |
| 2024-12-16 → 2025-01-15 | intercom-fin | pricing | Plan Added | named:local-and-toll-free-numbers | 0.50 |
| 2025-01-15 → 2025-02-01 | intercom-fin | pricing | Plan Removed | named:proactive-support-plus | 0.50 |
| 2025-01-15 → 2025-02-01 | intercom-fin | pricing | Plan Removed | named:unlimited-usage | 0.50 |
| 2025-01-15 → 2025-02-01 | intercom-fin | pricing | Plan Removed | named:advanced-in-app-and-outbound-support-fea | 0.50 |
| 2025-01-15 → 2025-02-01 | intercom-fin | pricing | Plan Removed | named:moo | 0.50 |
| 2025-01-15 → 2025-02-01 | intercom-fin | pricing | Plan Removed | named:additional-product-terms | 0.50 |
| 2025-01-15 → 2025-02-01 | intercom-fin | pricing | Plan Removed | named:local-and-toll-free-numbers | 0.50 |
| 2025-01-15 → 2025-02-01 | intercom-fin | pricing | Plan Added | named:copilot | 0.50 |
| 2025-01-15 → 2025-02-01 | intercom-fin | feature | Removed | voice | 0.50 |
| 2025-01-15 → 2025-02-01 | intercom-fin | feature | Added | compliance_certs | 0.50 |
| 2025-01-15 → 2025-02-01 | intercom-fin | feature | Added | enterprise_support_sla | 0.50 |
| 2025-02-01 → 2025-03-19 | intercom-fin | pricing | Price Decrease | named: | 0.50 |
| 2025-02-01 → 2025-03-19 | intercom-fin | feature | Removed | mobile_app | 0.50 |
| 2025-02-01 → 2025-03-19 | intercom-fin | product | Provider Added | anthropic | 0.55 |
| 2025-03-19 → 2025-04-01 | intercom-fin | feature | Added | voice | 0.50 |
| 2025-05-06 → 2025-06-07 | intercom-fin | pricing | Unit Change | starter | 0.45 |
| 2025-05-06 → 2025-06-07 | intercom-fin | pricing | Unit Change | pro | 0.45 |
| 2025-05-06 → 2025-06-07 | intercom-fin | pricing | Plan Added | named:proactive-support-plus | 0.50 |
| 2025-05-06 → 2025-06-07 | intercom-fin | pricing | Price Increase | named: | 0.50 |
| 2025-05-06 → 2025-06-07 | intercom-fin | feature | Removed | voice | 0.50 |
| 2025-05-06 → 2025-06-07 | intercom-fin | product | Provider Removed | 0.55 | |
| 2025-09-03 → 2025-10-17 | intercom-fin | feature | Added | voice | 0.50 |
| 2026-03-06 → 2026-04-01 | intercom-fin | pricing | Plan Removed | starter | 0.45 |
| 2026-03-06 → 2026-04-01 | intercom-fin | pricing | Unit Change | pro | 0.45 |
| 2026-03-06 → 2026-04-01 | intercom-fin | pricing | Plan Removed | named:proactive-support-plus | 0.50 |
| 2026-03-06 → 2026-04-01 | intercom-fin | pricing | Price Decrease | named: | 0.50 |
| 2026-03-06 → 2026-04-01 | intercom-fin | pricing | Plan Removed | named:copilot | 0.50 |
| 2026-03-06 → 2026-04-01 | intercom-fin | pricing | Plan Added | named:current-helpdesk | 0.50 |
| 2026-03-06 → 2026-04-01 | intercom-fin | pricing | Plan Added | named:minimum-commitments-apply | 0.50 |
| 2026-04-01 → 2026-05-07 | intercom-fin | pricing | Plan Added | starter | 0.45 |
| 2026-04-01 → 2026-05-07 | intercom-fin | pricing | Unit Change | pro | 0.45 |
| 2026-04-01 → 2026-05-07 | intercom-fin | pricing | Plan Added | named:pricing | 0.50 |
| 2026-04-01 → 2026-05-07 | intercom-fin | pricing | Plan Added | named:an-optional-add-on-for-outbound-engageme | 0.50 |
| 2026-04-01 → 2026-05-07 | intercom-fin | pricing | Plan Removed | named: | 0.50 |
| 2026-04-01 → 2026-05-07 | intercom-fin | pricing | Plan Removed | named:current-helpdesk | 0.50 |
| 2026-04-01 → 2026-05-07 | intercom-fin | pricing | Plan Removed | named:minimum-commitments-apply | 0.50 |
| 2026-04-01 → 2026-05-07 | intercom-fin | feature | Removed | voice | 0.50 |
| 2026-06-02 → 2026-07-01 | intercom-fin | pricing | Plan Added | named:copilot-is-an-optional-add-on-at | 0.50 |
| 2026-06-02 → 2026-07-01 | intercom-fin | pricing | Plan Added | named:pro-is-an-optional-add-on-at | 0.50 |
| 2026-07-01 → 2026-08-02 | intercom-fin | pricing | Unit Change | pro | 0.45 |
| 2026-08-02 → 2026-09-06 | intercom-fin | pricing | Unit Change | pro | 0.45 |
| 2026-08-02 → 2026-09-06 | intercom-fin | pricing | Unit Change | named:pro-is-an-optional-add-on-at | 0.50 |
| 2026-08-02 → 2026-09-06 | intercom-fin | feature | Added | browser_control | 0.50 |