Freshworks Freddy AI
Freshworks · company page · site · pricing page
Customer support (primary)Agentsactivetarget: smb
Self-description (latest meta description): “Freshdesk pricing starts at $15. Get the Free Program for 2 users and explore features across all plans. Compare options and choose the right helpdesk for you.”
Exit / acquisition
none recorded
Observation window
2022-12-29 → 2026-09-06
40 snapshots · 39 pricing-page
Latest positioning (lexicon)
target terms: team · enterprise terms 3.98/1k words · vertical: support (0.808)
Current plans (latest pricing snapshot)
Snapshot #327 captured 2026-09-06 via live. Raw price language is preserved; the normalized column is filled only when the arithmetic is defensible.
| Plan (as printed) | Raw price language | Amount | Unit | Billing | Normalized USD/mo | Note | Included usage (raw) | Confidence | Review |
|---|---|---|---|---|---|---|---|---|---|
| Pro pro | $55 /agent/month, billed annually Try it free | 55 USD | flat | annual_billed_monthly_equivalent | $55 | as printed: USD per month (annual-billing monthly equivalent) | — | conf 0.80 | verified |
| Growth starter | $19 /agent/month, billed annually Try it free | 19 USD | flat | annual_billed_monthly_equivalent | $19 | as printed: USD per month (annual-billing monthly equivalent) | — | conf 0.80 | verified |
| Enterprise enterprise | $89 /agent/month, billed annually Try it free Help Desk and Ticketing Ticketing Handle custom | 89 USD | flat | annual_billed_monthly_equivalent | $89 | as printed: USD per month (annual-billing monthly equivalent) | — | conf 0.80 | verified |
| Freshdesk named:freshdesk | $19 /agent/month, billed annually Launch AI-powered service ove | 19 USD | flat | annual_billed_monthly_equivalent | $19 | as printed: USD per month, but the card title is not a standard tier name; excluded from price statistics until manually verified | — | conf 0.50 | verified |
| /5000 tasks named:5000-tasks | $55 /agent/month, billed annually Scale AI-powered service acro | 55 USD | flat | annual_billed_monthly_equivalent | $55 | as printed: USD per month, but the card title is not a standard tier name; excluded from price statistics until manually verified | — | conf 0.50 | verified |
| * named: | $29 /agent/month billed annually | 29 USD | flat | annual_billed_monthly_equivalent | $29 | as printed: USD per month, but the card title is not a standard tier name; excluded from price statistics until manually verified | — | conf 0.50 | verified |
Price history
Normalized monthly USD per plan across pricing snapshots (only plans that could be normalized). Gaps are unobserved quarters, not zero prices.
| Event | Plan | Occurred between | Old | New | Confidence |
|---|---|---|---|---|---|
| Plan Removed | named:field-service-management | 2023-03-15 → 2023-05-22 | $15 /field employee/month €15 | — | conf 0.50 |
| Plan Removed | named:field-employee-month | 2023-03-15 → 2023-05-22 | €15 /field employee/month £12 | — | conf 0.50 |
| Plan Removed | named:additional-bot-sessions | 2023-06-05 → 2023-07-11 | $75 for 1000 bot sessions/month €75 for 1000 | — | conf 0.50 |
| Plan Removed | named:bot-sessions-month | 2023-06-05 → 2023-07-11 | €75 for 1000 bot sessions/month £55 for 1000 | — | conf 0.50 |
| Plan Removed | named:growth-omnichannel | 2023-07-11 → 2023-08-07 | $29 /agent/month, billed annually $35 | — | conf 0.50 |
| Plan Removed | named:agent-month-billed-annually | 2023-07-11 → 2023-08-07 | $35 /agent/month, billed monthly €29 | — | conf 0.50 |
| Plan Removed | named:agent-month-billed-monthly | 2023-07-11 → 2023-08-07 | €29 /agent/month, billed annually €35 | — | conf 0.50 |
| Plan Removed | named:popular | 2023-07-11 → 2023-08-07 | $59 /agent/month, billed annually $71 | — | conf 0.50 |
| Plan Removed | named:enterprise-omnichannel | 2023-07-11 → 2023-08-07 | $99 /agent/month, billed annually $119 | — | conf 0.50 |
| Custom Tier Added | pro | 2024-08-17 → 2024-09-05 | dvanced automation for high performance $49 /agent/month, billed annually Try it Free Everything in Growth and... Multiple products I | custom | conf 0.70 |
| Plan Removed | free | 2025-11-10 → 2025-12-08 | $0 for up to two agents Designed for small teams of up to two users. The plan includes all o | — | conf 0.50 |
| Price Increase | starter | 2025-12-08 → 2026-01-16 | fer intuitive, industry-leading support $15 /agent/month, billed annually Try it free | fer intuitive, industry-leading support $19 /agent/month, billed annually Try it free | conf 0.80 |
| Price Increase | enterprise | 2025-12-08 → 2026-01-16 | additional security features, and more $79 /agent/month, billed annually Try it free Help Desk and Ticketing Ticketing Shared inbox | additional security features, and more $89 /agent/month, billed annually Try it free Help Desk and Ticketing Ticketing Shared inbox | conf 0.65 |
| Custom Tier Removed | pro | 2026-07-07 → 2026-08-04 | custom | $55 /agent/month, billed annually Try it free | conf 0.70 |
| Plan Added | named:freshdesk | 2026-07-07 → 2026-08-04 | — | $19 /agent/month, billed annually Launch AI-powered service ove | conf 0.50 |
| Plan Added | named:5000-tasks | 2026-07-07 → 2026-08-04 | — | $55 /agent/month, billed annually Scale AI-powered service acro | conf 0.50 |
| Plan Added | named: | 2026-08-04 → 2026-09-06 | — | $29 /agent/month billed annually | conf 0.50 |
Feature claims over time
Presence of each lexicon feature on the pricing page at each snapshot (1 = pattern matched). Flicker (present → absent → present) usually signals page A/B variants or extraction noise and is flagged in events.
| feature | 2022-12 | 2023-01 | 2023-03 | 2023-05 | 2023-06 | 2023-07 | 2023-08 | 2023-09 | 2023-11 | 2024-01 | 2024-03 | 2024-05 | 2024-06 | 2024-07 | 2024-08 | 2024-09 | 2024-11 | 2024-12 | 2025-01 | 2025-02 | 2025-03 | 2025-04 | 2025-05 | 2025-06 | 2025-07 | 2025-08 | 2025-09 | 2025-10 | 2025-11 | 2025-12 | 2026-01 | 2026-02 | 2026-03 | 2026-04 | 2026-05 | 2026-06 | 2026-07 | 2026-08 | 2026-09 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Admin console | ● | ||||||||||||||||||||||||||||||||||||||
| AI agents | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ||||||||||||||||
| Audit logs | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● |
| Compliance certifications | ● | ● | ● | ||||||||||||||||||||||||||||||||||||
| Credit-based usage | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● |
| Custom / fine-tuned models | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | |||||||||||||||||||
| Dedicated support / SLA | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● |
| Knowledge retrieval (RAG) | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● |
| Mobile app | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | |||||||||||||||||||||||||||||
| Projects / shared workspaces | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ||||||||||||||||
| SSO / SAML | ● | ||||||||||||||||||||||||||||||||||||||
| Third-party integrations | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ||||||||||||||
| Unlimited usage claims | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ||||||||||||||||||||||||
| Voice interaction | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ||||||||||||
| Workflow automation | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● |
| Feature | Change | Between | Flicker? | Confidence | Evidence at first detection |
|---|---|---|---|---|---|
| Compliance certifications | removed | 2023-03-15 → 2023-05-22 | conf 0.50 | — | |
| Voice interaction | removed | 2023-07-11 → 2023-08-07 | conf 0.50 | — | |
| Voice interaction | added | 2023-09-19 → 2023-11-21 | conf 0.50 | email, every email response is counted as 1 bot session On voice, every voice bot response is counted as 1 bot session On ch | |
| Custom / fine-tuned models | added | 2023-09-19 → 2023-11-21 | conf 0.50 | I offerings. We also want to maximize customer feedback and fine-tune our features before we launch them publicly. What happens t | |
| Mobile app | removed | 2024-01-14 → 2024-03-25 | conf 0.50 | — | |
| Unlimited usage claims | removed | 2024-08-17 → 2024-09-05 | conf 0.50 | — | |
| AI agents | added | 2024-09-05 → 2024-11-04 | conf 0.50 | arketplace Developers Technical alliances What's new Freddy AI Agent has arrived Conversational. Autonomous. Always on. Deliver | |
| Projects / shared workspaces | removed | 2025-02-03 → 2025-03-19 | conf 0.50 | — | |
| Third-party integrations | removed | 2025-06-01 → 2025-07-05 | conf 0.50 | — | |
| Custom / fine-tuned models | removed | 2025-10-01 → 2025-11-10 | conf 0.50 | — | |
| Voice interaction | removed | 2025-11-10 → 2025-12-08 | conf 0.50 | — | |
| Projects / shared workspaces | added | 2025-11-10 → 2025-12-08 | flicker | conf 0.50 | olution, knowledge base, out-of-the-box analytics, and team collaboration for free. No credit card required. 24x5 support. *Supplemen |
| Projects / shared workspaces | removed | 2025-12-08 → 2026-01-16 | flicker | conf 0.50 | — |
| Workflow automation | removed | 2026-07-07 → 2026-08-04 | flicker | conf 0.50 | — |
| Projects / shared workspaces | added | 2026-07-07 → 2026-08-04 | conf 0.50 | t, and tracking of tickets. ✓ ✓ ✓ Shared inbox i Boost team collaboration and simplify communications with a shared inbox for your su | |
| SSO / SAML | added | 2026-08-04 → 2026-09-06 | conf 0.50 | r Suite account. ✓ ✓ ✓ Single sign-on Configure and provide SAML Single Sign On for your agents so they do not have to provi | |
| Admin console | added | 2026-08-04 → 2026-09-06 | conf 0.50 | their skills and experience. ✓ Administration and Security Role-based access control Create special privileges and profiles that specify | |
| Workflow automation | added | 2026-08-04 → 2026-09-06 | flicker | conf 0.50 | s by creating custom fields for these details. ✓ ✓ Approval workflow Create an approval workflow to review content before it get |
| Third-party integrations | added | 2026-08-04 → 2026-09-06 | conf 0.50 | e workflows end-to-end between your account and third-party integrations. $80 per 5,000 tasks $80 per 5,000 tasks $80 per 5,000 t |
Model providers named on the page
Only providers/models literally named on this product's own pages are recorded; absence is not evidence of independence.
No provider or model name detected on this product's captured pages.
Positioning over time
Lexicon counts on the pricing page: enterprise-governance terms per 1,000 words and vertical specificity (share of industry terms captured by the single most-mentioned vertical).
Snapshots and provenance
Every observation above descends from one of these immutable captures.
| # | Captured | Method | Source | Archive / final URL | HTTP | Text chars | Collector | SHA-256 | Notes |
|---|---|---|---|---|---|---|---|---|---|
| 2985 | 2022-12-29 01:55 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20221229015515id_/https://www.fr… | 200 | 22809 | wayback-1.0 | aac649f87262 | |
| 1042 | 2023-01-20 07:42 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20230120074210id_/https://www.fr… | 200 | 22905 | wayback-1.0 | 9c915d2f7ab0 | |
| 2988 | 2023-03-15 11:21 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20230315112135id_/https://www.fr… | 200 | 22836 | wayback-1.0 | 2f787dd3ae18 | |
| 2991 | 2023-05-22 02:43 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20230522024345id_/https://www.fr… | 200 | 22556 | wayback-1.0 | 27d8a72acc7c | |
| 2993 | 2023-06-05 14:57 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20230605145747id_/https://www.fr… | 200 | 22570 | wayback-1.0 | 3941aacaebde | |
| 1043 | 2023-07-11 19:22 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20230711192256id_/https://www.fr… | 200 | 20615 | wayback-1.0 | 82cf297c9118 | |
| 2995 | 2023-08-07 20:12 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20230807201218id_/https://www.fr… | 200 | 12958 | wayback-1.0 | e048190b76c2 | |
| 2997 | 2023-09-19 03:59 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20230919035911id_/https://www.fr… | 200 | 12532 | wayback-1.0 | 9c24eaecf13f | |
| 2999 | 2023-11-21 19:17 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20231121191730id_/https://www.fr… | 200 | 15436 | wayback-1.0 | e41342dae4ce | |
| 1044 | 2024-01-14 15:45 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20240114154552id_/https://www.fr… | 200 | 17647 | wayback-1.0 | 3c19c2310a44 | |
| 3001 | 2024-03-25 21:30 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20240325213020id_/https://www.fr… | 200 | 7956 | wayback-1.0 | 2db87da095eb | |
| 3004 | 2024-05-25 04:18 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20240525041856id_/https://www.fr… | 200 | 7944 | wayback-1.0 | 9ad3a731c066 | |
| 3007 | 2024-06-04 14:34 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20240604143409id_/https://www.fr… | 200 | 7950 | wayback-1.0 | 48013b0c7a83 | |
| 1045 | 2024-07-02 19:54 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20240702195420id_/https://www.fr… | 200 | 7773 | wayback-1.0 | c8b50e2d6750 | |
| 3009 | 2024-08-17 00:37 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20240817003758id_/https://www.fr… | 200 | 7522 | wayback-1.0 | 1f2a31a875d0 | |
| 3012 | 2024-09-05 14:59 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20240905145911id_/https://www.fr… | 200 | 6867 | wayback-1.0 | 05c748766b4c | |
| 3015 | 2024-11-04 20:06 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20241104200622id_/https://www.fr… | 200 | 7145 | wayback-1.0 | 3e0cd3985e90 | |
| 3018 | 2024-12-04 09:11 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20241204091140id_/https://www.fr… | 200 | 7191 | wayback-1.0 | 06ff294830d2 | |
| 1046 | 2025-01-19 10:01 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20250119100136id_/https://www.fr… | 200 | 7191 | wayback-1.0 | 1c2401845111 | |
| 3021 | 2025-02-03 11:13 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20250203111313id_/https://www.fr… | 200 | 7191 | wayback-1.0 | 89b290ef246c | |
| 3024 | 2025-03-19 11:41 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20250319114114id_/https://www.fr… | 200 | 7354 | wayback-1.0 | 8bbfda281aca | |
| 1047 | 2025-04-17 14:04 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20250417140437id_/https://www.fr… | 200 | 7354 | wayback-1.0 | 5538332dd099 | |
| 3027 | 2025-05-08 04:45 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20250508044549id_/https://www.fr… | 200 | 7484 | wayback-1.0 | 07b14d01b40c | |
| 3030 | 2025-06-01 14:32 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20250601143257id_/https://www.fr… | 200 | 7489 | wayback-1.0 | 9d24ab6d90ab | |
| 1048 | 2025-07-05 11:40 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20250705114006id_/https://www.fr… | 200 | 6021 | wayback-1.0 | 1b596f5c6e9f | |
| 3033 | 2025-08-03 13:50 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20250803135034id_/https://www.fr… | 200 | 6021 | wayback-1.0 | 3a64c8815dc3 | |
| 3034 | 2025-09-16 09:42 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20250916094223id_/https://www.fr… | 200 | 6021 | wayback-1.0 | 49c729045978 | |
| 1049 | 2025-10-01 00:46 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20251001004630id_/https://www.fr… | 200 | 6021 | wayback-1.0 | 19c8abe07a0b | |
| 3037 | 2025-11-10 18:55 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20251110185548id_/https://www.fr… | 200 | 5736 | wayback-1.0 | 996a1e4e28ae | |
| 3039 | 2025-12-08 03:12 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20251208031227id_/https://www.fr… | 200 | 5104 | wayback-1.0 | 577c242ea65a | |
| 1050 | 2026-01-16 02:18 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20260116021858id_/https://www.fr… | 200 | 5160 | wayback-1.0 | 59127e8c7ee0 | |
| 3041 | 2026-02-01 19:04 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20260201190411id_/https://www.fr… | 200 | 5160 | wayback-1.0 | 11653685b693 | |
| 3044 | 2026-03-11 00:17 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20260311001712id_/https://www.fr… | 200 | 5164 | wayback-1.0 | 0a0c053b31b9 | |
| 1051 | 2026-04-13 23:02 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20260413230224id_/https://www.fr… | 200 | 5028 | wayback-1.0 | 203e6d93fc2a | |
| 3046 | 2026-05-04 09:45 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20260504094519id_/https://www.fr… | 200 | 4974 | wayback-1.0 | 267f60cb9f4a | |
| 3048 | 2026-06-03 16:54 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20260603165406id_/https://www.fr… | 200 | 5210 | wayback-1.0 | 1947db79a5f6 | |
| 1052 | 2026-07-07 17:47 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20260707174728id_/https://www.fr… | 200 | 5250 | wayback-1.0 | 688e819b2eca | |
| 3050 | 2026-08-04 09:19 | wayback | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://web.archive.org/web/20260804091923id_/https://www.fr… | 200 | 6576 | wayback-1.0 | 3733ae2f9e96 | |
| 327 | 2026-09-06 03:56 | live | pricing_page https://www.freshworks.com/freshdesk/pricing/ | https://www.freshworks.com/freshdesk/pricing/ | 200 | 21745 | live-1.0 | 25f886ceabfa | |
| 328 | 2026-09-06 03:56 | live | product_page https://www.freshworks.com/freddy-ai/ | https://www.freshworks.com/freshdesk/omni/freddy-ai-automati… | 200 | 4795 | live-1.0 | 5cc9d27595d1 | redirected to https://www.freshworks.com/freshdesk/omni/freddy-ai-automation/ |