Freshworks
incumbent · US · founded 2010 · https://www.freshworks.com
Freshworks Freddy AIactive
customer_support, agents · launch 2023-06 · 40 snapshots
Entry price $19 · no free tier · no custom tier
Providers named: none · 6 feature claims
Event history (all products)
Curated entry/exit events plus events derived from snapshot diffs. Diff-derived dates are intervals.
| When | Product | Kind | Event | Detail | Conf. |
|---|---|---|---|---|---|
| 2023-03-15 → 2023-05-22 | freddy-ai | pricing | Plan Removed | named:field-service-management | 0.50 |
| 2023-03-15 → 2023-05-22 | freddy-ai | pricing | Plan Removed | named:field-employee-month | 0.50 |
| 2023-03-15 → 2023-05-22 | freddy-ai | feature | Removed | compliance_certs | 0.50 |
| 2023-06 | freddy-ai | product | Entry | https://www.freshworks.com/freddy-ai/ | 0.70 |
| 2023-06-05 → 2023-07-11 | freddy-ai | pricing | Plan Removed | named:additional-bot-sessions | 0.50 |
| 2023-06-05 → 2023-07-11 | freddy-ai | pricing | Plan Removed | named:bot-sessions-month | 0.50 |
| 2023-07-11 → 2023-08-07 | freddy-ai | pricing | Plan Removed | named:growth-omnichannel | 0.50 |
| 2023-07-11 → 2023-08-07 | freddy-ai | pricing | Plan Removed | named:agent-month-billed-annually | 0.50 |
| 2023-07-11 → 2023-08-07 | freddy-ai | pricing | Plan Removed | named:agent-month-billed-monthly | 0.50 |
| 2023-07-11 → 2023-08-07 | freddy-ai | pricing | Plan Removed | named:popular | 0.50 |
| 2023-07-11 → 2023-08-07 | freddy-ai | pricing | Plan Removed | named:enterprise-omnichannel | 0.50 |
| 2023-07-11 → 2023-08-07 | freddy-ai | feature | Removed | voice | 0.50 |
| 2023-09-19 → 2023-11-21 | freddy-ai | feature | Added | voice | 0.50 |
| 2023-09-19 → 2023-11-21 | freddy-ai | feature | Added | custom_models | 0.50 |
| 2024-01-14 → 2024-03-25 | freddy-ai | feature | Removed | mobile_app | 0.50 |
| 2024-08-17 → 2024-09-05 | freddy-ai | pricing | Custom Tier Added | pro | 0.70 |
| 2024-08-17 → 2024-09-05 | freddy-ai | feature | Removed | unlimited_usage | 0.50 |
| 2024-09-05 → 2024-11-04 | freddy-ai | feature | Added | agents | 0.50 |
| 2025-02-03 → 2025-03-19 | freddy-ai | feature | Removed | projects_workspaces | 0.50 |
| 2025-06-01 → 2025-07-05 | freddy-ai | feature | Removed | integrations | 0.50 |
| 2025-10-01 → 2025-11-10 | freddy-ai | feature | Removed | custom_models | 0.50 |
| 2025-11-10 → 2025-12-08 | freddy-ai | pricing | Plan Removed | free | 0.50 |
| 2025-11-10 → 2025-12-08 | freddy-ai | feature | Removed | voice | 0.50 |
| 2025-12-08 → 2026-01-16 | freddy-ai | pricing | Price Increase | starter | 0.80 |
| 2025-12-08 → 2026-01-16 | freddy-ai | pricing | Price Increase | enterprise | 0.65 |
| 2026-07-07 → 2026-08-04 | freddy-ai | pricing | Custom Tier Removed | pro | 0.70 |
| 2026-07-07 → 2026-08-04 | freddy-ai | pricing | Plan Added | named:freshdesk | 0.50 |
| 2026-07-07 → 2026-08-04 | freddy-ai | pricing | Plan Added | named:5000-tasks | 0.50 |
| 2026-07-07 → 2026-08-04 | freddy-ai | feature | Added | projects_workspaces | 0.50 |
| 2026-08-04 → 2026-09-06 | freddy-ai | pricing | Plan Added | named: | 0.50 |
| 2026-08-04 → 2026-09-06 | freddy-ai | feature | Added | sso_saml | 0.50 |
| 2026-08-04 → 2026-09-06 | freddy-ai | feature | Added | admin_console | 0.50 |
| 2026-08-04 → 2026-09-06 | freddy-ai | feature | Added | integrations | 0.50 |