Business AI Market Observatory

Salesforce

incumbent · US · founded 1999 · https://www.salesforce.com

agents, sales, customer_support · launch 2024-10-24 · 7 snapshots
Entry price $125 · no free tier · no custom tier
Providers named: none · 5 feature claims

Event history (all products)

Curated entry/exit events plus events derived from snapshot diffs. Diff-derived dates are intervals.

WhenProductKindEventDetailConf.
2024-10-24agentforceproductEntryhttps://www.salesforce.com/news/press-releases/2024/10/24/agentforce-general-availability-announcement/0.90
2025-04-01 → 2025-08-27agentforcepricingPlan Addednamed:add-ons0.50
2025-04-01 → 2025-08-27agentforcepricingPlan Removedapi_usage0.70
2025-04-01 → 2025-08-27agentforcepricingPlan Addednamed:agentforce-1-editions0.50
2025-04-01 → 2025-08-27agentforcepricingPlan Addednamed:available-add-ons-for-industries-clouds0.50
2025-04-01 → 2025-08-27agentforcefeatureAddedrag_knowledge0.50
2025-04-01 → 2025-08-27agentforcefeatureRemovedvoice0.50
2025-04-01 → 2025-08-27agentforcefeatureRemovedworkflow_automation0.50
2025-04-01 → 2025-08-27agentforcefeatureAddedprojects_workspaces0.50
2025-08-27 → 2025-10-07agentforcepricingPlan Addednamed:agentforce-user-license0.50
2025-08-27 → 2025-10-07agentforcepricingPlan Addednamed:requires-flex-credits0.50
2025-10-07 → 2026-09-06agentforcepricingPlan Addednamed:user-month0.50
2025-10-07 → 2026-09-06agentforcepricingPlan Addednamed:flat-fee-access0.50
2025-10-07 → 2026-09-06agentforcefeatureAddedvoice0.50
2025-10-07 → 2026-09-06agentforcefeatureAddedadmin_console0.50
2025-10-07 → 2026-09-06agentforcefeatureRemovedprojects_workspaces0.50