Tidio (Lyro AI)

Tidio · company page · site · pricing page

Customer support (primary)Agentsactivetarget: smb

Self-description (latest meta description): “Try Tidio for free. Then stay on the free plan forever or upgrade your account and enjoy all of Tidio’s premium features.”

Entry (public availability)

2023-07 (month)

source

Exit / acquisition

none recorded

Observation window

2022-01-04 → 2026-09-06

44 snapshots · 43 pricing-page

Latest positioning (lexicon)

target terms: team · enterprise terms 0.6/1k words · vertical: support (0.943)

Current plans (latest pricing snapshot)

Snapshot #324 captured 2026-09-06 via live. Raw price language is preserved; the normalized column is filled only when the arithmetic is defensible.

Plan (as printed)	Raw price language	Amount	Unit	Billing	Normalized USD/mo	Note	Included usage (raw)	Confidence	Review
Starter starter	ol. Reply faster with smarter features. $24.17 /mo. 100 Billable conversations 7-day free trial This plan includes: 50 Lyro AI Agent con	24.17 USD	flat	monthly	$24.17	as printed: USD per month	—	conf 0.80	verified
Plus pro	pport, and advanced team management for $300/mo. Pay separately for AI and human conversations at lower rates as you scale. Starts at	300 USD	flat	monthly	$300	as printed: USD per month	—	conf 0.65	verified
Starts at named:starts-at	$24.17 /mo. From 2 000 visitors reached 7-day free trial	24.17 USD	flat	monthly	$24.17	as printed: USD per month, but the card title is not a standard tier name; excluded from price statistics until manually verified	—	conf 0.50	unreviewed

Price history

Normalized monthly USD per plan across pricing snapshots (only plans that could be normalized). Gaps are unobserved quarters, not zero prices.

Event	Plan	Occurred between	Old	New	Confidence
Plan Removed	free	2022-01-04 → 2022-05-17	Free	—	conf 0.85
Plan Added	free	2022-05-17 → 2022-06-12	—	Free	conf 0.85
Plan Removed	free	2023-05-24 → 2023-06-02	Free	—	conf 0.85
Plan Added	pro	2023-12-02 → 2024-10-17	—	Contact sales	conf 0.70
Plan Added	starter	2024-10-17 → 2024-11-13	—	mer satisfaction via live chat support. $29 / mo. Selected Everything in Free, plus: 100 Handled Conversations Basic analytics Live v	conf 0.80
Custom Tier Removed	pro	2024-10-17 → 2024-11-13	Contact sales	eatures, and premium support. Starts at $749 / mo. Contact sales Everything in Growth, plus: Custom quota of Handled Conversations Ded	conf 0.70
Plan Added	named:flows	2024-10-17 → 2024-11-13	—	$0 / mo. Boost your lead gen and sales funnels with Flows - no	conf 0.50
Price Decrease	starter	2025-03-16 → 2025-04-03	mer satisfaction via live chat support. $29 / mo. Selected Everything in Free, plus: 100 Handled Conversations Basic analytics Live v	mer satisfaction via live chat support. $24.17 / mo. Selected Everything in Free, plus: 100 Handled Conversations Basic analytics Live v	conf 0.80
Plan Added	named:starts-at	2025-10-10 → 2025-11-13	—	$32.50 / mo. From 50 Lyro AI conversations	conf 0.50
Plan Removed	named:flows	2025-10-10 → 2025-11-13	$0 / mo. Boost your lead gen and sales funnels with Flows - no	—	conf 0.50
Free Tier Added	pro	2025-11-13 → 2026-01-13	features, and premium support Starts at $749 / mo. Custom Billable conversations Contact sales Everything in Growth, plus: Copilot New	Free	conf 0.80
Price Decrease	named:starts-at	2025-11-13 → 2026-01-13	$32.50 / mo. From 50 Lyro AI conversations	$24.17 / mo. From 2 000 visitors reached	conf 0.50
Plan Added	team	2025-11-13 → 2026-01-13	—	iency and optimize workflows. Starts at $749 / mo. Custom Billable conversations Contact sales Everything in Growth, plus: Departments	conf 0.80
Plan Removed	team	2026-04-12 → 2026-05-20	iency and optimize workflows. Starts at $749 / mo. Custom Billable conversations Contact sales Everything in Growth, plus: Departments	—	conf 0.80
Free Tier Removed	pro	2026-06-02 → 2026-07-17	Free	pport, and advanced team management for $300/mo. Pay separately for AI and human conversations at lower rates as you scale. Starts at	conf 0.65

Feature claims over time

Presence of each lexicon feature on the pricing page at each snapshot (1 = pattern matched). Flicker (present → absent → present) usually signals page A/B variants or extraction noise and is flagged in events.

feature	2022-01	2022-05	2022-06	2022-07	2022-08	2022-09	2022-10	2022-11	2022-12	2023-01	2023-02	2023-03	2023-04	2023-05	2023-06	2023-08	2023-09	2023-10	2023-11	2023-12	2024-10	2024-11	2024-12	2025-01	2025-02	2025-03	2025-04	2025-05	2025-06	2025-07	2025-08	2025-09	2025-10	2025-11	2026-01	2026-02	2026-03	2026-04	2026-05	2026-06	2026-07	2026-08	2026-09
Admin console																					●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●
AI agents																									●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●
Browser / computer control	●		●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●
Compliance certifications
Credit-based usage	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●
Dedicated support / SLA						●	●	●	●	●	●	●	●	●							●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●
Knowledge retrieval (RAG)	●	●	●	●	●	●	●	●	●																										●	●	●	●	●	●	●	●	●
MCP support
Mobile app	●	●	●	●	●	●	●	●	●	●	●	●	●	●			●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●
Priority access / faster responses																																									●	●	●
Projects / shared workspaces																					●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●
SSO / SAML																																			●	●	●	●	●	●	●	●	●
Third-party integrations	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●
Unlimited usage claims	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●
Workflow automation		●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●	●

Feature	Change	Between	Flicker?	Confidence	Evidence at first detection
Browser / computer control	removed	2022-01-04 → 2022-05-17	flicker	conf 0.50	—
Workflow automation	added	2022-01-04 → 2022-05-17		conf 0.50	is very easy. How to start with Chatbots Learn how you can automate your sales and customer service with chatbots. Read Help Center
Browser / computer control	added	2022-05-17 → 2022-06-12	flicker	conf 0.50	tor Zapier integration Communicator 19 USD / mo. Billed per operator Start my free trial ( no credit card required ) See what’s
Dedicated support / SLA	added	2022-08-11 → 2022-09-27		conf 0.50	on for growing businesses looking for advanced features and dedicated support. 240 . 83 USD / mo. Starting from: Contact Sales Live Chat
Knowledge retrieval (RAG)	removed	2022-12-12 → 2023-01-27		conf 0.50	—
Mobile app	removed	2023-05-24 → 2023-06-02		conf 0.50	—
Dedicated support / SLA	removed	2023-05-24 → 2023-06-02		conf 0.50	—
Mobile app	added	2023-08-02 → 2023-09-24		conf 0.50	tomation Get started for free Available on: Browser Android iOS Windows Mac Tidio 2023 . All rights reserved. EN Privacy
Admin console	added	2023-12-02 → 2024-10-17		conf 0.50	AI resolution rate Priority Service + Premium Support Super admin role Analysis & monitoring Lyro as a managed service AI & automa
Projects / shared workspaces	added	2023-12-02 → 2024-10-17		conf 0.50	Install Tidio Get started Widget customization Manage Your Project Using Tidio Lyro AI Chatbot Flows Help Desk Tidio Features
Dedicated support / SLA	added	2023-12-02 → 2024-10-17		conf 0.50	hing in Growth, plus: Custom quota of Handled Conversations Dedicated Success Manager Custom branding Multisite Departments Multilanguage Open AP
AI agents	added	2025-01-28 → 2025-02-21		conf 0.50	he Best Plan for Your Business Needs EN Log in Product Lyro AI Agent Live Chat Help Desk Flows Integrations See all Tidio featur
Knowledge retrieval (RAG)	added	2025-11-13 → 2026-01-13		conf 0.50	0-1 000 conversations). Lyro Connect Lyro custom name 100mb file upload size Lyro AI as a managed service Guaranteed 50% Lyro AI re
SSO / SAML	added	2025-11-13 → 2026-01-13		conf 0.50	vices Lyro AI as a managed service Slack support Compliance SSO View all features More automation, less effort with custome
Priority access / faster responses	added	2026-06-02 → 2026-07-17		conf 0.50	view Viewed pages history Macros Plus Get premium features, priority support, and advanced team management for $300/mo. Pay separately f

Model providers named on the page

Only providers/models literally named on this product's own pages are recorded; absence is not evidence of independence.

Snapshot	Provider	Model named	Evidence (quoted)	Confidence	Review
2026-09-06	Anthropic	Claude	based on your support content. Are you using ChatGPT to power Lyro? No. We use Claude (Anthropic AI) and our in-house models to power Lyro. We use Claude because thi	conf 0.75	unreviewed

Positioning over time

Lexicon counts on the pricing page: enterprise-governance terms per 1,000 words and vertical specificity (share of industry terms captured by the single most-mentioned vertical).

Snapshots and provenance

Every observation above descends from one of these immutable captures.

#	Captured	Method	Source	Archive / final URL	HTTP	Text chars	Collector	SHA-256	Notes
804	2022-01-04 01:52	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20220104015235id_/https://www.ti…	200	4461	wayback-1.0	f2eae4293e3e
3169	2022-05-17 11:41	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20220517114107id_/https://www.ti…	200	6097	wayback-1.0	e6c35bc7f1be
3170	2022-06-12 08:07	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20220612080713id_/https://www.ti…	200	4200	wayback-1.0	55c12bdce99b
805	2022-07-08 12:50	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20220708125020id_/https://www.ti…	200	4221	wayback-1.0	7a0349a0fe54
3172	2022-08-11 00:10	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20220811001006id_/https://www.ti…	200	4684	wayback-1.0	8048bbfd8696
3174	2022-09-27 05:37	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20220927053741id_/https://www.ti…	200	5499	wayback-1.0	e5d12b84b5db
806	2022-10-05 09:37	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20221005093734id_/https://www.ti…	200	5499	wayback-1.0	106f7621f214
3176	2022-11-02 01:40	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20221102014019id_/https://www.ti…	200	5569	wayback-1.0	4f1416bdf84c
3178	2022-12-12 06:39	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20221212063930id_/https://www.ti…	200	5580	wayback-1.0	11eeb1bd5c2a
807	2023-01-27 15:55	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20230127155558id_/https://www.ti…	200	5630	wayback-1.0	9a56b024f8de
3180	2023-02-06 18:13	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20230206181324id_/https://www.ti…	200	5630	wayback-1.0	d3fa93f378f4
3182	2023-03-18 01:47	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20230318014711id_/https://www.ti…	200	6195	wayback-1.0	c43d0c2d0df4
808	2023-04-02 12:45	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20230402124502id_/https://www.ti…	200	6191	wayback-1.0	cfc4b7cb1e9f
3184	2023-05-24 01:19	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20230524011952id_/https://www.ti…	200	6022	wayback-1.0	bd130432381f
3188	2023-06-02 13:41	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20230602134105id_/https://www.ti…	200	10808	wayback-1.0	9d767b5ecd0c
3189	2023-08-02 16:31	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20230802163127id_/https://www.ti…	200	12316	wayback-1.0	f508b156d7f6
3190	2023-09-24 01:21	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20230924012151id_/https://www.ti…	200	12723	wayback-1.0	af4781b6f3e4
809	2023-10-02 01:41	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20231002014140id_/https://www.ti…	200	12754	wayback-1.0	2696681d82ff
3191	2023-11-23 18:16	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20231123181623id_/https://www.ti…	200	12772	wayback-1.0	e343794ae216
3192	2023-12-02 01:19	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20231202011936id_/https://www.ti…	200	12774	wayback-1.0	3c37fe529ab7
810	2024-10-17 08:37	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20241017083753id_/https://www.ti…	200	20183	wayback-1.0	13b30d1edae9
3193	2024-11-13 21:10	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20241113211054id_/https://www.ti…	200	20179	wayback-1.0	3ab7cf5c8561
3194	2024-12-10 06:20	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20241210062043id_/https://www.ti…	200	20319	wayback-1.0	fac130236d7f
811	2025-01-28 03:02	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20250128030252id_/https://www.ti…	200	20269	wayback-1.0	4abc6ded52bd
3195	2025-02-21 17:15	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20250221171536id_/https://www.ti…	200	13735	wayback-1.0	057e5e5bc03d
3196	2025-03-16 16:42	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20250316164212id_/https://www.ti…	200	13734	wayback-1.0	4bfa251340c3
812	2025-04-03 09:07	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20250403090745id_/https://www.ti…	200	13761	wayback-1.0	b4510b20e724
3197	2025-05-06 08:30	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20250506083052id_/https://www.ti…	200	13699	wayback-1.0	6bcc93b382ea
3198	2025-06-04 01:50	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20250604015033id_/https://www.ti…	200	13940	wayback-1.0	244ef0b65714
813	2025-07-12 06:50	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20250712065033id_/https://www.ti…	200	14295	wayback-1.0	18c7a711679c
3199	2025-08-08 05:25	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20250808052511id_/https://www.ti…	200	14394	wayback-1.0	35562aaa4090
3200	2025-09-16 05:11	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20250916051140id_/https://www.ti…	200	14883	wayback-1.0	85f72fc402ad
814	2025-10-10 03:30	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20251010033044id_/https://www.ti…	200	15106	wayback-1.0	6891d2c36a4e
3201	2025-11-13 01:08	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20251113010846id_/https://www.ti…	200	17303	wayback-1.0	1502a029066d
815	2026-01-13 22:33	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20260113223349id_/https://www.ti…	200	17911	wayback-1.0	1431abac5313
3202	2026-02-09 16:43	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20260209164350id_/https://www.ti…	200	18017	wayback-1.0	7773510bbcc7
3203	2026-03-07 23:36	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20260307233615id_/https://www.ti…	200	18034	wayback-1.0	0c8c46ba97c6
816	2026-04-12 20:24	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20260412202458id_/https://www.ti…	200	18050	wayback-1.0	790097b01ae9
3204	2026-05-20 00:36	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20260520003636id_/https://www.ti…	200	20351	wayback-1.0	e33ff0756bb7
3206	2026-06-02 19:15	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20260602191557id_/https://www.ti…	200	20351	wayback-1.0	456cd75e226e
817	2026-07-17 17:53	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20260717175344id_/https://www.ti…	200	20587	wayback-1.0	19bfd6ab3385
3208	2026-08-13 13:35	wayback	pricing_page https://www.tidio.com/pricing/	https://web.archive.org/web/20260813133551id_/https://www.ti…	200	20672	wayback-1.0	d505da25581b
324	2026-09-06 03:56	live	pricing_page https://www.tidio.com/pricing/	https://www.tidio.com/pricing/	200	18906	live-1.0	e6c2a44080d8
325	2026-09-06 03:56	live	product_page https://www.tidio.com/lyro/	https://www.tidio.com/ai-agent/	200	15678	live-1.0	a4cc5b48d4e4	redirected to https://www.tidio.com/ai-agent/