Business AI Market Observatory

Sierra

Sierra · company page · site · pricing page

Customer support (primary)Agentsactivetarget: enterprise

Self-description (latest meta description): “Sierra helps businesses build better, more human customer experiences with AI.”

Entry (public availability)
2024-02-13 (day)
source
Exit / acquisition
none recorded
Observation window
2022-08-14 → 2026-09-06
37 snapshots · 36 pricing-page
Latest positioning (lexicon)
target terms: team · enterprise terms 0/1k words · vertical: finance (0.333)

Current plans (latest pricing snapshot)

Snapshot #2971 captured 2026-09-01 via wayback. Raw price language is preserved; the normalized column is filled only when the arithmetic is defensible.

No plan cards were parsed from the latest pricing snapshot (typical for JavaScript-rendered pages, token-only API price lists without tier names, or contact-sales-only vendors). See the data-quality page.

Price history

Normalized monthly USD per plan across pricing snapshots (only plans that could be normalized). Gaps are unobserved quarters, not zero prices.

Fewer than two normalizable price observations.

Feature claims over time

Presence of each lexicon feature on the pricing page at each snapshot (1 = pattern matched). Flicker (present → absent → present) usually signals page A/B variants or extraction noise and is flagged in events.

feature2022-082022-092022-102022-122024-022024-032024-042024-052024-062024-072024-082024-092024-102024-112024-122025-012025-022025-032025-042025-052025-062025-072025-082025-092025-102025-112025-122026-012026-022026-032026-042026-052026-062026-072026-082026-09
AI agents●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●
Deep research●●●●●●●●
Knowledge retrieval (RAG)●●●●●●●●●●●●●●●●●●●●●●●●
Mobile app
Persistent memory●●●●●●●●
Projects / shared workspaces●●●●
Third-party integrations●●●●●●●●●●●●●●●●●●●●●●●●
Voice interaction●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●
Workflow automation●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●
FeatureChangeBetweenFlicker?ConfidenceEvidence at first detection
Knowledge retrieval (RAG)added2022-12-09 → 2024-02-13conf 0.50 the reasoning behind every AI interaction. Data governance Your data is only used for your company’s agent. We don’t use your dat
AI agentsadded2022-12-09 → 2024-02-13conf 0.50erience. Our product Engage and delight customers Deploy an AI agent that is always available, empathetic, and aligned to your b
Voice interactionadded2022-12-09 → 2024-02-13conf 0.50s available, empathetic, and aligned to your brand tone and voice. Support your customers in real-time Help customers with e
Workflow automationadded2022-12-09 → 2024-02-13conf 0.50nd security procedures. Auditing Built-in quality assurance workflows ensure your customer experience team can understand the rea
Third-party integrationsadded2022-12-09 → 2024-02-13conf 0.50, and real-time monitoring tracks live interactions. Secure integration AI may be flexible, but security standards should not be. W
Projects / shared workspacesremoved2022-12-09 → 2024-02-13conf 0.50—
Knowledge retrieval (RAG)removed2026-01-02 → 2026-02-03conf 0.50—
Persistent memoryadded2026-01-02 → 2026-02-03conf 0.50ations into lasting relationships Agent Data Platform Agent memory Personalize experiences for each customer based on real-tim
Deep researchadded2026-01-02 → 2026-02-03conf 0.50ights Explorer Analyze agent performance with ChatGPT-style Deep Research for conversations. Monitors Identify conversations needing
Third-party integrationsremoved2026-01-02 → 2026-02-03conf 0.50—

Model providers named on the page

Only providers/models literally named on this product's own pages are recorded; absence is not evidence of independence.

No provider or model name detected on this product's captured pages.

Positioning over time

Lexicon counts on the pricing page: enterprise-governance terms per 1,000 words and vertical specificity (share of industry terms captured by the single most-mentioned vertical).

Snapshots and provenance

Every observation above descends from one of these immutable captures.

#CapturedMethodSourceArchive / final URLHTTPText charsCollectorSHA-256Notes
29172022-08-14 21:10waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20220814211053id_/http://sierra.…200897wayback-1.02646545c2bd5
29192022-09-26 02:32waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20220926023204id_/http://sierra.…2001264wayback-1.0f199528ae666
7932022-10-07 04:20waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20221007042004id_/http://sierra.…2001264wayback-1.0f199528ae666
29212022-12-09 01:50waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20221209015023id_/http://sierra.…2001264wayback-1.0f199528ae666identical_digest_to_previous_capture
29232024-02-13 18:49waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20240213184903id_/https://sierra…2003528wayback-1.0ede29791d93e
29252024-03-02 08:05waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20240302080515id_/https://sierra…2003520wayback-1.0ba62b93b90ce
7942024-04-14 16:25waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20240414162517id_/https://sierra…2003520wayback-1.0538dc848c5d4
29272024-05-17 11:46waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20240517114631id_/https://sierra…2003520wayback-1.0f6389bab9536
29292024-06-04 02:48waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20240604024847id_/https://sierra…2003516wayback-1.0cc74c36415bf
7952024-07-02 18:21waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20240702182141id_/https://sierra…2003516wayback-1.059c1dd21b83f
29312024-08-03 07:40waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20240803074013id_/https://sierra…2003524wayback-1.056982bab6f6c
29332024-09-05 16:09waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20240905160907id_/https://sierra…2003537wayback-1.04a31570050e6
7962024-10-01 00:07waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20241001000706id_/https://sierra…2003537wayback-1.0b169b30fa253
29352024-11-06 01:35waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20241106013554id_/https://sierra…2004155wayback-1.0d1dde6190a94
29382024-12-07 04:32waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20241207043237id_/https://sierra…2004155wayback-1.075bab04cc77f
7972025-01-02 14:13waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20250102141314id_/https://sierra…2004129wayback-1.0a17c4de8a98a
29412025-02-10 03:53waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20250210035356id_/https://sierra…2004376wayback-1.0af939bb2d55c
29442025-03-12 08:38waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20250312083837id_/https://sierra…2004292wayback-1.02cd373924b6f
7982025-04-01 08:08waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20250401080849id_/https://sierra…2004320wayback-1.0ec3b771233cb
29472025-05-02 00:46waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20250502004615id_/https://sierra…2004341wayback-1.06f3cc250163a
29522025-06-08 00:20waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20250608002004id_/https://sierra…2004293wayback-1.08b1ed8a1f1f8
7992025-07-20 09:32waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20250720093230id_/https://sierra…2004333wayback-1.0f98ef50aef6d
29532025-08-01 02:06waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20250801020632id_/https://sierra…2004340wayback-1.0a11977c73986
29552025-09-01 02:34waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20250901023438id_/https://sierra…2004351wayback-1.0a9a098319f54
8002025-10-01 08:15waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20251001081550id_/https://sierra…2004337wayback-1.0e7467b7f153c
29582025-11-05 09:54waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20251105095403id_/https://sierra…2004397wayback-1.014e50dddd1da
29602025-12-05 20:10waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20251205201011id_/https://sierra…2004405wayback-1.0a7d6524d0640
8012026-01-02 07:34waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20260102073413id_/https://sierra…2004405wayback-1.015b517b9bc6e
29612026-02-03 15:36waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20260203153626id_/https://sierra…2004646wayback-1.0ea3fb5fff5b4
29632026-03-08 20:11waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20260308201106id_/https://sierra…2004669wayback-1.0e67cbe457703
8022026-04-01 10:47waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20260401104707id_/https://sierra…2004660wayback-1.0009ea698db21
29652026-05-01 20:15waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20260501201540id_/https://sierra…2004717wayback-1.01d64d7ef8ae6
29672026-06-10 14:37waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20260610143738id_/https://sierra…2004727wayback-1.0dba80302c463
8032026-07-07 03:02waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20260707030233id_/https://sierra…2004805wayback-1.00ecfad783d3d
29692026-08-06 07:40waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20260806074029id_/https://sierra…2004792wayback-1.03d4276cdb8a7
29712026-09-01 11:27waybackpricing_page
https://sierra.ai
https://web.archive.org/web/20260901112746id_/https://sierra…2004763wayback-1.0ca4d621b5e6e
17452026-09-06 08:50liveannouncement
https://sierra.ai/blog/introducing-sierra
https://sierra.ai/blog/introducing-sierra2009462live-1.0ab4844d9d0e4