Business AI Market Observatory

Decagon

Decagon · company page · site · pricing page

Customer support (primary)Agentsactivetarget: enterprise

Self-description (latest meta description): “Build, optimize, and scale AI agents that treat every customer like the only one.”

Entry (public availability)
2023 (year)
source
Exit / acquisition
none recorded
Observation window
2023-12-04 → 2026-08-10
32 snapshots · 32 pricing-page
Latest positioning (lexicon)
target terms: team · enterprise terms 0/1k words · vertical: support (0.571)

Current plans (latest pricing snapshot)

Snapshot #3329 captured 2026-08-10 via wayback. Raw price language is preserved; the normalized column is filled only when the arithmetic is defensible.

No plan cards were parsed from the latest pricing snapshot (typical for JavaScript-rendered pages, token-only API price lists without tier names, or contact-sales-only vendors). See the data-quality page.

Price history

Normalized monthly USD per plan across pricing snapshots (only plans that could be normalized). Gaps are unobserved quarters, not zero prices.

Fewer than two normalizable price observations.

Feature claims over time

Presence of each lexicon feature on the pricing page at each snapshot (1 = pattern matched). Flicker (present → absent → present) usually signals page A/B variants or extraction noise and is flagged in events.

feature2023-122024-022024-032024-042024-052024-062024-072024-082024-092024-102024-112024-122025-012025-022025-032025-042025-052025-062025-072025-082025-092025-102025-112025-122026-012026-022026-032026-042026-052026-062026-072026-08
AI agents●●●●●●●●●●●●●●●●●●●●●●●●
Knowledge retrieval (RAG)●●●●●●●●●●●●●●●●●
Persistent memory●●●●●●●●●●●
Third-party integrations●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●
Voice interaction●●●●●●●●●●●●●●●●
Workflow automation●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●
FeatureChangeBetweenFlicker?ConfidenceEvidence at first detection
Knowledge retrieval (RAG)added2023-12-04 → 2024-02-14conf 0.50ls and data sources. Maximize the AI's potential using your knowledge bases, APIs, and workflows. Agent Assistance Supercharge your te
Workflow automationadded2023-12-04 → 2024-02-14conf 0.50ze the AI's potential using your knowledge bases, APIs, and workflows. Agent Assistance Supercharge your team with an AI helper t
Third-party integrationsadded2023-12-04 → 2024-02-14conf 0.50s. Adjust tone Ok, how do I get to the next tier? Seamless Integrations Zero-lift integrations with your existing tools and data so
AI agentsadded2024-08-01 → 2024-09-02conf 0.50rate by 10x and scaled customer chat to 24/7 with Decagon’s AI Agents. Vanta Vanta relies on Decagon to close more deals (pre-sal
Knowledge retrieval (RAG)removed2024-11-04 → 2024-12-02conf 0.50—
Voice interactionadded2025-04-01 → 2025-05-02conf 0.50Customer Service | Decagon Product Overview AOPs Chat Email Voice Agent Assist Watchtower Resources Customers Careers Sign in
Knowledge retrieval (RAG)added2025-06-05 → 2025-07-06conf 0.50ilities. Seamless integration 00 Connect with your existing knowledge bases, data sources, support tools, and workflows. Rapid deploym
Persistent memoryadded2025-09-06 → 2025-10-07conf 0.50ormance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’
Knowledge retrieval (RAG)removed2026-01-01 → 2026-02-02conf 0.50—

Model providers named on the page

Only providers/models literally named on this product's own pages are recorded; absence is not evidence of independence.

No provider or model name detected on this product's captured pages.

Positioning over time

Lexicon counts on the pricing page: enterprise-governance terms per 1,000 words and vertical specificity (share of industry terms captured by the single most-mentioned vertical).

Snapshots and provenance

Every observation above descends from one of these immutable captures.

#CapturedMethodSourceArchive / final URLHTTPText charsCollectorSHA-256Notes
32802023-12-04 06:14waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20231204061444id_/https://decago…2001109wayback-1.0ec87bc741e1e
32832024-02-14 18:40waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20240214184009id_/https://decago…2002626wayback-1.0d96093a29bf6
32852024-03-03 02:09waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20240303020901id_/https://decago…2002629wayback-1.0fdbc88e69c0b
10082024-04-05 12:10waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20240405121033id_/https://decago…2002625wayback-1.043ea64900030
32872024-05-02 20:55waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20240502205515id_/https://decago…2002626wayback-1.006fdc5017fbf
32902024-06-02 21:13waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20240602211355id_/https://decago…2002626wayback-1.0633093cf695c
10102024-07-04 00:46waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20240704004619id_/https://decago…2002625wayback-1.072703bc46f49
32922024-08-01 15:04waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20240801150458id_/https://decago…2002626wayback-1.04dab5fa14b1c
32952024-09-02 05:04waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20240902050431id_/https://decago…2002622wayback-1.0ecdf7827ab08
10122024-10-01 07:19waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20241001071906id_/https://decago…2002700wayback-1.03f724b603b79
32972024-11-04 06:16waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20241104061648id_/https://decago…2002780wayback-1.062b991438567
33002024-12-02 15:36waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20241202153630id_/https://decago…2002829wayback-1.02151d00ae899
10142025-01-02 14:13waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20250102141314id_/https://decago…2002819wayback-1.0101e2adf95a9
33032025-02-02 01:33waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20250202013317id_/https://decago…2002941wayback-1.01ba208bac815
33052025-03-01 14:50waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20250301145007id_/https://decago…2002980wayback-1.052744e4ad9c3
10162025-04-01 18:02waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20250401180249id_/https://decago…2002980wayback-1.093c76ef13ac8
33062025-05-02 00:46waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20250502004615id_/https://decago…2003764wayback-1.0aa4ec13ff8f1
33082025-06-05 13:01waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20250605130123id_/https://decago…2003905wayback-1.03e6a67d3c3fc
10172025-07-06 20:30waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20250706203010id_/https://decago…2005118wayback-1.0eef08fd1e744
33102025-08-05 19:07waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20250805190713id_/https://decago…2005159wayback-1.0c2b4662749ab
33122025-09-06 13:23waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20250906132347id_/https://decago…2005830wayback-1.0f3f947b871e2
10182025-10-07 21:22waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20251007212200id_/https://decago…2005966wayback-1.00654c4ff91d0
33142025-11-13 02:12waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20251113021239id_/https://decago…2006501wayback-1.01cd92f0d86d9
33162025-12-01 15:11waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20251201151118id_/https://decago…2006327wayback-1.0639a71dc44e7
10192026-01-01 16:09waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20260101160915id_/https://decago…2006470wayback-1.025f52efa7e3c
33172026-02-02 06:21waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20260202062100id_/https://decago…2004752wayback-1.0f5b3f09761d9
33202026-03-08 00:50waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20260308005034id_/https://decago…2004771wayback-1.000e12dfbddc8
10212026-04-01 10:49waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20260401104911id_/https://decago…2005035wayback-1.0882c52560ae3
33232026-05-06 04:37waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20260506043729id_/https://decago…2005028wayback-1.02cecf2b5e926
33262026-06-09 14:53waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20260609145312id_/https://decago…2005033wayback-1.0f624f6e85696
10232026-07-05 23:07waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20260705230746id_/https://decago…2005010wayback-1.0264fea8b7d86
33292026-08-10 02:31waybackpricing_page
https://decagon.ai
https://web.archive.org/web/20260810023130id_/https://decago…2005018wayback-1.016953a79efd1